Business Analyst Customer Care Specialist Professional
4 weeks ago
- Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas
- Understand existing customer care services offered in Mobily at high level architecture.
- Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g. sales, customer care channels (physical and online) covering all stages in the customer journey in a timely manner.
- Develop the compliancy map and identify all impacted processes domains
- Engage different stakeholders to consolidate requirements and clear up any conflicts.
- Engage customer care and IT teams to align on the Commercial Requirements.
- Map business requirements to realistic technical operating capabilities and Address any GAPS in business requirements.
- Develop the functional requirements of configurable capabilities and bespoke development required for delivering the required process experience
- Create of high quality RSD (Requirement Specification Document) and get sign off from business
- Detail and specify the capabilities to be developed by IT enabling layer / 3rd parties through the demand and delivery management function
- Support IT Project Management team and Delivery Team with regards to clarification of any business requirements after sign off.
- Define the functional use cases to ensure comprehensive testing on capability development
- Recommend solutions either to address pain areas or for improvements. Recommend ideas and concepts to business.
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Riyadh, Ar Riyāḑ, Saudi Arabia Mobily Full timeJob Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....
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Customer Care Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full timeAbout The Job Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.HALA currently holds multiple entities in UAE, Saudi Arabia and...
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Customer Care Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Fast Fit Full timeCustomer Care Specialist (Saudi Nationals Only – Female) Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for...
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Customer Care Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Fast Fit Full timeCustomer Care Specialist (Saudi Nationals Only Female)Fast Fit EMS Fitness the market leader and largest provider of EMS services in Saudi Arabia is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah Riyadh and Khobar we offer a dynamic work environment and numerous benefits for our...
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Customer Care Coordinator
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia LAWAZEM Full timeWe are currently seeking a motivated and enthusiastic individual to join our team as a Customer Care Coordinator Intern at LAWAZEM. As a Customer Care Coordinator Intern, you will have the opportunity to learn and gain hands-on experience in providing excellent customer service and support to our valued customers. This internship is a valuable opportunity to...
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Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full timeOverview Are you Business Analyst who excels in gathering facts and analyzing data Do you enjoy supporting a team and satisfying clients If so we want you to consider joining our Arthur D. Little team in Saudi Arabia We are looking for talented individuals to fill Business Analyst positions in our Riyadh office. Responsibilities The Business Analysts role...
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IT Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Orange Business Full timeOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories,...
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Customer and Operations Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia DNA Recruitment Full timeCustomer and Operations Analyst will play a key role in our Customer Service and Order Deliver processes to ensure customer satisfaction, as we believe that the way we reach and integrate with our customers from a supply perspective is a crucial aspect of our mission of saving and sustaining lives.The Customer and Operations Analyst will be responsible for...
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Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full timeOverview: Are you Business Analyst who excels in gathering facts and analyzing data? Do you enjoy supporting a team and satisfying clients? If so, we want you to consider joining our Arthur D. Little team in Saudi ArabiaWe are looking for talented individuals to fill Business Analyst positions in our Riyadh office.Responsibilities:The Business Analyst's role...
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Customer Care Representative
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mrsool Full timeProvide professional customer care service and work directly with Customer Care Management to ensure proper customer service is being delivered.Responsibilities Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or...
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Customer Care Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeJOB DESCRIPTIONCustomer Care Manager (English, Arabic) Cisco IoT Control CenterLocation:KSAWhat You'll DoAs a Customer Care Manager, you will manage strategic relationships with our customers, be the first escalation point for any concern or urgent request, and work directly with cross-functional Cisco teams and managers to facilitate the best care to Cisco...
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Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia HR International FZE Full timeJob Description:Looking for an experienced Business Analyst who has worked in the telecom industry and has experience in designing Data Warehouse structures and processes The role of the BA would be to understand the business requirements/processes and create the required functional specifications for the development team.Experience : 5+ years experience in...
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Customer Care Agent
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Customer Care Consultant
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Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full timeWe are seeking a skilled and experienced Customer Care Consultant to join our team in Riyadh, Jeddah, Saudi Arabia. As a Customer Care Consultant, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for customers, ensuring their needs are met and issues are resolved in a...
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Data Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Data Plus Business Full timeIn this role, the Data Analyst is responsible for collecting and analyzing data to uncover patterns and trends essential for informed business decision-making. The analyst collaborates closely with various teams, ensuring that they comprehend and address specific business requirements by providing strategic data-driven insights. Beyond the utilization of...
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Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jadeer Full timeDo you excel at analyzing business needs and implementing solutionsAbout Our Client: Join a dynamic software company in KSA known for its innovative approach to business solutions. This company is dedicated to driving business transformation through datadriven insights and strategic planning.The Role: As a Business Analyst you will bridge the gap between IT...
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Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jadeer Full timeDo you excel at analyzing business needs and implementing solutions?About Our Client: Join a dynamic software company in KSA known for its innovative approach to business solutions. This company is dedicated to driving business transformation through data-driven insights and strategic planning.The Role: As a Business Analyst, you will bridge the gap between...
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Senior Business Analyst
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Riyadh, Ar Riyāḑ, Saudi Arabia FPRS Full timeSenior Business Analyst - Real EstatA- Responsibilities:1- Data analysis: The Senior Business Analyst collects and analyzes data related to real estate market trends, property values, and investment opportunities. They leverage this information to provide strategic insights and recommendations to support the company's real estate investment decisions. This...
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Business Development Officer
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia AQUA CARE SERVICES Full timeBusiness Development Officer - AQUA CARE SERVICESWork area: Sales & MarketingLocation: Dammam / RiyadhJob Purpose Responsible for driving business growth of AQUA CARE SERVICES. Help push the company reach a much better brand recognition and awareness. Expand and grow locally controlled new businesses. Create, Implement, and Monitor a marketing and sales...
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Business Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia CloudSource Full timeBusiness AnalystSummaryKey Responsibilities Collaborate with external customer business stakeholders to understand and document their requirements for new projects or enhancements. Conduct interviews, workshops, and analysis to elicit and clarify business requirements. Analyze and document existing business processes, identifying areas for improvement and...