Customer Care Specialist
2 weeks ago
Who Are We
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs.
HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
We are seeking a Saudi with experience in responsible for providing excellent customer service and support to clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The Customer Care Specialist acts as a brand ambassador, upholding the company's values and commitment to customer satisfaction.
What You Will Do
Interact with customers via the various available communication tools to provide support and information on an assigned product or service.
Respond to customer inquiries, complaints, and requests via phone, email, chat, or other communication channels in a timely and professional manner.
Ensure that appropriate actions are taken to resolve customers' problems and concerns. Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate team member and/or concerned department.
Escalate immediately serious complaints or issues not equipped to deal with Liaise with colleagues or managers to find the best solutions to customers' issues.
Identify common problems and escalate them to management, along with possible suggestions for improvement, wherever possible.Maintain a polite, helpful, and professional manner at all times Obtain and share customer feedback with colleagues and other departments so that products and services can be improved Maintain up-to-date knowledge of the company's products, services, policies, and procedures.
Respect customer confidentiality at all timesWhat Are We Looking For
Saudi nationality.
Bachelor's degree in business administration, Marketing & Communication or equivalent field of studies 1-2 years of customer service or call center experience.
Strong communication and interpersonal skills. Fluent in English and Arabic. Excellent problem-solving and critical thinking abilities. Proficient in using computer systems and customer relationship management (CRM) software. Ability to work in a fast-paced, deadline-driven environment. Flexible schedule to accommodate extended customer service hours, if necessary.What We Offer You
We believe you will love working at HALA
Work and learn from great minds by joining a community of inspiring colleagues. Explore new opportunities to learn and grow every day. We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including the potential for shares.
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is bestIf you think you have what it takes to join a remarkable team #apply_now
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