Customer Service Coordinator

Overview

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

Job Purpose

The Customer Support Function is responsible for providing support and assistance to customers regarding delivery and collection of supplied Tools and documentation of complete job package. This role involves effectively resolving customer inquiries, managing customer relationships, and collaborating with cross-functional teams to deliver exceptional customer service. The Customer Support Function is expected to have a understanding of downhole tools and the industry with great computer skills. Possess strong communication and problem-solving skills.

Roles & Responsibilities

SAFETY, SECURITY & COMPLIANCE
Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises Collaborate with customers to identify their specific tool requirements and provide accurate product recommendations. Address customer inquiries and resolve technical issues promptly and effectively, ensuring customer satisfaction. Coordinate with Dispatcher & Ops. Coordinator and arrange Delivery/Backhaul of supplied tools to Rig. Always include Application Engineer, Operations Coordinator, to ensure seamless delivery of products and services. Create JDE tool delivery/Return ticket prior to dispatch. Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions. Day to day Monitorng/Reporting of Operating Hours for assigned rigs against provided tools. Participate HSE/SQ meetings, conferences, and trade shows to promote products and build strong customer relationships. Assist in the development and implementation of standardized processes and procedures to enhance customer support operations. Collaborate with the product development team to provide insights and feedback on customer requirements and market needs.
QUALITY
Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
OPERATIONS
Exchanges advanced technical information and ideas effectively; uses tact and diplomacy when dealing with own and other teams
COMMUNICATION
Maintains effective communications with all key stakeholders both internal and where appropriate external Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports
FINANCIAL
All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure

PEOPLE & DEVELOPMENT
Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
VISION & LEADERSHIP
Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times

Authority

To report any unsafe behaviors to their immediate supervisor or safety representative Authority on QHSE grounds to stop operations or delivery of product or service on the existence of an immediate risk of harm to personnel, environment, company property or other circumstances which may negatively affect product/service quality.

Qualifications

Experience & Education

REQUIRED
Bachelor's degree or Diploma. Previous experience in a customer support role within the oil and gas industry, preferably with downhole tools. In-depth knowledge of downhole tools, their applications, and industry standards.

Knowledge, Skills & Abilities

REQUIRED
Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills, with the ability to convey technical information effectively. Proven ability to build and maintain strong customer relationships. Proficiency in JDE tools and other relevant software applications. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Willingness to travel to customer sites and attend industry events as required. Strong attention to detail and organizational skills.

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