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Customer Enquiry Advisor
2 weeks ago
Job Description - Customer Enquiry Advisor (24005SD)
Customer Enquiry Advisor SD )
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
YOUR TASKS:
- Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
- Focus is on delivering Customer Satisfaction by leveraging the organization's network and ensuring all stakeholders are engaged.
- Develop proposals and sales plans that support increased sales from targeted prospects.
- Excellent spoken and written command of the Arabic ( English for non-Saudi advisors) and Fair spoken and written command in English language with a cheerful, confident, professional and courteous tone
- Excellent interpersonal skills and relates well with a wide range of people/ customers understanding
- Experience in resolving straight forward customer conflict
- Demonstrated excellent attention to detail
- Demonstrated ability to work effectively as part of busy team
- Basic computer skills including the ability to navigate around a computer
- Ability to work flexible roster hours, including schedule breaks
- Working knowledge of Microsoft Office
- Tolerance for stress ina fast paced working environment
- Previous call center experience
- Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
- Previous experience of telephone and/or electronic order booking system
- Demonstrated success in achieving target through selling service and products
PRINCIPAL ACCOUNTABILITIES:
OUTCOME
MECHANISMS
Service Quality
· Arrange Booking for pickup
· Make follow up calls
· Tracing shipment.Open and provide information
· Capture all types of calls
Customer Service
· Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.
· Sell insurance to customers wherever possible.
· Always support customer requests and follow up when needed
YOUR PROFILE:
PERSON SPECIFICATION
Education
High school education or above
Experience
Preferable 1 year experience on Customer service
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now
We look forward to receiving your application
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