Academic and Student Experience Manager
1 month ago
- The Position:
- To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey
Minimum Requirements
Minimum qualification:
- At least an honours degree, preferably in management
Experience:
- Minimum three years of managerial experience in an academic environment
- At least five years' of service or customer management experience, preferably in higher education environment
Duties and Responsibilities
Responsibilities:
As the Academic and Student Experience Manager, you will be primarily responsible for the following:
- Student retention - implemented student experience journey social events, governance, physical and emotional wellness, academic support
- Orientation, onboarding and induction
- Communication
- Contract management
- Facilities and venue compliance
- Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
- Sponsor engagement
- Academic support programmes
- Wellness programmes
- Employability and work readiness
- Student resource enablement
- Student compliance with institutional policies
- Events management e.g., graduation event management, career fairs
- Facilitate campus disciplinary process / Chair of student disciplinary committee incl. enquiries
- Management
- Leadership
- Internal and external stakeholder engagement and management/collaboration
Functional and Behavioural Competencies
Functional competencies:
- MS Office
- Exposure to / experience with systems
- Project management skills
- Case management and other systems
- SLA management skills / matrix management skills
Behavioural competencies:
- Initiative and responsibility
- People leadership and development
- Relations and networking
- Influencing
- Effective communication verbal and written
- Analysis and judgment / problem solving
- Systematic approach planning and organising
- Steadiness emotional tenacity
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