Academic and Student Experience Manager

1 month ago


Johannesburg, Gauteng, Saudi Arabia Eduvos Full time
  • The Position:
  • To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey

Minimum Requirements
Minimum qualification:

  • At least an honours degree, preferably in management

Experience:

  • Minimum three years of managerial experience in an academic environment
  • At least five years' of service or customer management experience, preferably in higher education environment

Duties and Responsibilities
Responsibilities:

As the Academic and Student Experience Manager, you will be primarily responsible for the following:

  • Student retention - implemented student experience journey social events, governance, physical and emotional wellness, academic support
    • Orientation, onboarding and induction
    • Communication
    • Contract management
    • Facilities and venue compliance
    • Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
    • Sponsor engagement
    • Academic support programmes
    • Wellness programmes
    • Employability and work readiness
  • Student resource enablement
  • Student compliance with institutional policies
  • Events management e.g., graduation event management, career fairs
  • Facilitate campus disciplinary process / Chair of student disciplinary committee incl. enquiries
  • Management
  • Leadership
  • Internal and external stakeholder engagement and management/collaboration

Functional and Behavioural Competencies
Functional competencies:

  • MS Office
  • Exposure to / experience with systems
  • Project management skills
  • Case management and other systems
  • SLA management skills / matrix management skills

Behavioural competencies:

  • Initiative and responsibility
  • People leadership and development
  • Relations and networking
  • Influencing
  • Effective communication verbal and written
  • Analysis and judgment / problem solving
  • Systematic approach planning and organising
  • Steadiness emotional tenacity


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