Customer Service Representative
4 weeks ago
What Are We Bringing to the Table:
- Special Handling is responsible for overseeing the different touch points – email, voice, and written communication channels that customers, some business clients, and partners use to interact with the organization.
- Our Operational Center of Excellence takes pride in offering capabilities by sharing, adopting, and establishing best practices.
- We form a globally integrated operational team that is structured and equipped to meet all necessary service levels.
- This role involves assessing work referred by our international partners to guarantee the accuracy and completeness of files/calls identified as outside the standard scope.
- Moreover, the representative will maintain continuous communication with the Team Leader to address any issues or trends of errors.
What Are We Looking For:
- 1 - 2 years of customer/call experience.
- Responds to incoming calls, emails, or faxes from customers and consumers.
- Provides timely resolutions to escalated inquiries including consumer disputes, fraud matters, and identity theft cases for individuals of all age groups.
- Handles work referred by an offshore vendor while ensuring compliance with TU and FCRA guidelines, procedures, and policies, along with monitoring accuracy levels.
- Analyzes consumer contact information to identify error patterns in current practices and offers feedback to the team lead to address potential training needs proactively.
- Participates in special projects as assigned.
- Carries out other relevant tasks as delegated.
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