Administration Manager

3 weeks ago


Johannesburg, Gauteng, Saudi Arabia Momentum Metropolitan Holdings Limited Full time

Requirements

  • Matric.
  • Related qualifications/Degree.
  • 6-8 years' experience in the financial services industry.

Duties & Responsibilities

  • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
  • Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required
  • Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
  • Workflow management: Daily workflow management and effective resource planning. Problems identified & resolved. Service Level Agreements adherence and production statistics.
  • Reporting: Deliver quality and meaningful reports on client service within agreed timeframes.Identify and report new trends in the market. Identification and reporting of system-related problems.Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
  • Customer engagement/retention: Engagement/retention of clients within current portfolio.
  • External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
  • Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
  • Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Create a positive work climate and culture.
  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
  • Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
  • Effectively manage performance within the team in order to ensure business objectives areachieved.
  • Encourage innovation, change agility and collaboration within the team.
  • Implement sound financial controls and monitor and manage expenditure relative to budget.
  • Take responsibility for the unlocking of operational efficiencies.
  • Implement risk management, governance and compliance policies in own practice area.
  • Manage governance and risk exposure liability.

Competencies

  • Business acumen.
  • Client commitment.
  • Drive for results.
  • Leads change and innovation.
  • Collaboration.
  • Impact and Influence.
  • Self-awareness and insight.
  • Diversity and inclusiveness.

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