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Informatics Technical Specialist

4 months ago

Jeddah, Makkah Province, Saudi Arabia Abbott Laboratories Full time

Position Title: AlinIQ Informatics Technical Specialist

Reports To: Regional Informatics Technical Leader / Sr. AlinIQ Informatics Technical Specialist

Role Purpose: Expert in end-to-end delivery of AlinIQ Digital Health applications, with strong technical skills and client-facing abilities for ensuring high client satisfaction

Span of Control: Positions reporting directly into this role: None

Job Specifications:

  • Qualifications:
  • - Bachelor's degree in Computer Science, Information Systems, or related fields
  • - 13 years of experience in diagnostics laboratory informatics

Special Skills & Knowledge:

  • - Understanding of diagnostics laboratory workflows and technologies
  • - Experience with laboratory information systems and related products
  • - Hands-on experience in implementing laboratory information systems
  • - Proficiency in MS Office, MS Project/ SmartSheet

Key Competencies & Desirable Skills:

  • - Strong communication and customer-facing skills
  • - Attention to detail and quality
  • - Innovative mindset for proposing ideas and escalating issues positively

Key Accountabilities:

Strategic:

  • - Build trust with customers
  • - Identify needs, propose solutions, and enhance products based on feedback
  • - Maintain a culture of high customer service

Operational:

  • - Execute project work plans focusing on timely completion and risk management
  • - Track and report project progress regularly
  • - Configure products to customer requirements, provide training and support
  • - Assist with customer support as necessary
  • - Keep project documents updated and participate effectively in meetings
  • - Travel to client sites as needed, up to 80% of the time