Customer Service Representative

1 month ago


Johannesburg, Gauteng, Saudi Arabia TransUnion Full time

What Are We Bringing to the Table:

  • Special Handling is responsible for overseeing the different touch points – email, voice, and written communication channels that customers, some business clients, and partners use to interact with the organization.
  • Our Operational Center of Excellence takes pride in offering capabilities by sharing, adopting, and establishing best practices.
  • We form a globally integrated operational team that is structured and equipped to meet all necessary service levels.
  • This role involves assessing work referred by our international partners to guarantee the accuracy and completeness of files/calls identified as outside the standard scope.
  • Moreover, the representative will maintain continuous communication with the Team Leader to address any issues or trends of errors.

What Are We Looking For:

  • 1 - 2 years of customer/call experience.
  • Responds to incoming calls, emails, or faxes from customers and consumers.
  • Provides timely resolutions to escalated inquiries including consumer disputes, fraud matters, and identity theft cases for individuals of all age groups.
  • Handles work referred by an offshore vendor while ensuring compliance with TU and FCRA guidelines, procedures, and policies, along with monitoring accuracy levels.
  • Analyzes consumer contact information to identify error patterns in current practices and offers feedback to the team lead to address potential training needs proactively.
  • Participates in special projects as assigned.
  • Carries out other relevant tasks as delegated.


  • Johannesburg, Gauteng, Saudi Arabia Smollan Full time

    DESCRIPTIONWe're on the lookout for a Customer Service Consultant based in JHB NorthAs a Customer Servcie Consultant, you will be responsible for:Stakeholder EngagementAdministration and Systems Management Client serviceREQUIREMENTS1–2 years' experience in a Call Centre/customer service/ administration roleGrade 12/NQF level 4Tertiary qualification added...


  • Johannesburg, Gauteng, Saudi Arabia Bell Equipment Full time

    DUTIES:Planned, frequency determined, customer visits.Provide technical assistance.Client contact.Ensure that parts and labour sales budgets are achieved.Technical diagnosis of customer problems.Provide immediate corrective action or feedback to service staff.Installations/machine hand overs including operator training & maintenance training.Commissioning of...


  • Johannesburg, Gauteng, Saudi Arabia Sage Full time

    Sage: Customer Services Internship Programme 2022 / 2023You will start your journey with us in the Customer Services team where you will spend the first stage learning all about our products, services, customers and the way we do business at Sage. From here, you will move into a Customer Service Advisor role where you will sit at the heart of what we value...


  • Johannesburg, Gauteng, Saudi Arabia Sage Full time

    Sage: Customer Services Internship Programme 2022 / 2023You will start your journey with us in the Customer Services team where you will spend the first stage learning all about our products, services, customers and the way we do business at Sage. From here, you will move into a Customer Service Advisor role where you will sit at the heart of what we value...


  • Johannesburg, Gauteng, Saudi Arabia Sage Full time

    Sage: Customer Services Internship Programme 2022 / 2023You will start your journey with us in the Customer Services team where you will spend the first stage learning all about our products, services, customers and the way we do business at Sage. From here, you will move into a Customer Service Advisor role where you will sit at the heart of what we value...


  • Johannesburg, Gauteng, Saudi Arabia MBV IT Full time

    MBV IT: Sales & Marketing RepresentativeResponsibilities:Engage in proactive customer service, ensuring information is accessible and responsive to client needs.Persistently pursue sales goals, overcoming challenges and adapting to market fluctuations.Demonstrate products/services, tailoring presentations to client requirements and management...


  • Johannesburg, Gauteng, Saudi Arabia Dis-Chem Pharmacies Full time

    Job DescriptionDis-Chem Pharmacies CJ Distribution requires a Customer Liaison Officer at our Head Office in Midrand. Act as a liaison and provide product/ services information and resolve any concerns that our clients/ suppliers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer...

  • Service Manager

    1 week ago


    Johannesburg, Gauteng, Saudi Arabia Fidelity Services Group Full time

    Overall purpose of the job: The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required. The incumbent is accountable for ensuring the necessary proof of work that was conducted handed in and attached to each job in...

  • Service Manager

    3 weeks ago


    Johannesburg, Gauteng, Saudi Arabia Fidelity Services Group Full time

    Overall purpose of the job: The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required. The incumbent is accountable for ensuring the necessary proof of work that was conducted handed in and attached to each job in...


  • Johannesburg, Gauteng, Saudi Arabia PayJoy Full time

    ResponsibilitiesEnsure productivity, efficiency and satisfaction metrics compliance for Customer Support operations.Overseeing and assessing contact center staff activities and assisting the supervisors and 3dr party players with regular performance feedback.Strategizing and monitoring daily activities of customer service operation.Ensure the strategic...


  • Johannesburg, Gauteng, Saudi Arabia Discovery Limited Full time

    Key PurposeTo effectively and efficiently manage and grow relationships between Discovery CEB and all stakeholders e.g. Brokers as well as servicing department Admin, Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these...


  • Johannesburg, Gauteng, Saudi Arabia Discovery Limited Full time

    Key PurposeTo effectively and efficiently manage and grow relationships between Discovery CEB and all stakeholders e.g. Brokers as well as servicing department Admin, Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these...


  • Johannesburg, Gauteng, Saudi Arabia Discovery Limited Full time

    Key PurposeTo effectively and efficiently manage and grow relationships between Discovery CEB and all stakeholders e.g. Brokers as well as servicing department Admin, Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these...


  • Johannesburg, Gauteng, Saudi Arabia Oneplan Underwriting Managers Pty Ltd Full time

    Client Engagement:Execute on the vision and overall customer segment strategyProvides strategic input into the customer segment strategyProvides insight in terms of optimising performance and profitabilityDevelop mechanisms to obtain and provide feedback on customer insightUnderstanding customer needs through analysis of diverse information sources,...


  • Johannesburg, Gauteng, Saudi Arabia Oneplan Underwriting Managers Pty Ltd Full time

    Client Engagement:Execute on the vision and overall customer segment strategyProvides strategic input into the customer segment strategyProvides insight in terms of optimising performance and profitabilityDevelop mechanisms to obtain and provide feedback on customer insightUnderstanding customer needs through analysis of diverse information sources,...


  • Johannesburg, Gauteng, Saudi Arabia Servest SA Full time

    Minimum RequirementsMatric/Grade 12Relevant Qualification2-5 years experience in a similar roleExcellent customer serviceStrong accounting ability and understandingGood communication and interpersonal skills Good understanding of company products and service offeringsStrong problem / query resolution / account reconciliation skills Valid driver's licence and...


  • Johannesburg, Gauteng, Saudi Arabia Altron Bytes Systems Integration Full time

    Job DescriptionIntermediate product support Toyota Wi-Fi HotboxAnalyze faults logged to identify common issues and trendsBuild rapport with the Toyota Customer Care staff as the on-premises 1st line of supportEscalate and expedite priority requests to ensure that they are resolvedMaintain Ticket/Request service levels in accordance with customer service...

  • Customer Resolution

    1 month ago


    Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full time

    Job Advert SummaryTo be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints as well as level 1 complaints. Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are...

  • Customer Resolution

    1 week ago


    Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full time

    Job Advert SummaryTo be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints as well as level 1 complaints. Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are...

  • Customer Resolution

    4 weeks ago


    Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full time

    Job Advert SummaryTo be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints as well as level 1 complaints. Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are...