Technology Support Engineer

1 month ago


Riyadh, Ar Riyāḑ, Saudi Arabia Takeda Pharmaceutical Full time
Job Description
  • OBJECTIVES/PURPOSE
    • Supports solutions engineers on one or more software applications.
    • Participates and executes technical standard analysis, implementation, and evaluation of small-scale solution projects within the technical area of expertise on the following areas:
    • End User Support
    • Hardware troubleshooting and repair
    • Operating systems and software Tools and processes
    • Investigates issues, analyzes solutions, and implements technical changes on small projects.
    • Analyses requirements and maintains, tests, debugs, and integrates application components.
    • Supports on making decisions on guidelines and policies and may look to others to help in the support of making decisions.
    • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
    • Provides application software development services or related technical support in solutions maintenance or in a defined project.
    • Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
    • Serve as local hands-on support for the managed IT infrastructure and the End User Equipment.
    • Support on meeting rooms and meeting events.
    • Ensures that system improvements are successfully implemented.
    • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC), and IT Project Life Cycle (ITPLC) standards, policies, and procedures.
    • Works under moderate guidance and direction. Understands key IT and Business objectives/goals and uses this knowledge within its working field.RELATED TO THIS ROLE
    • Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
    • Ensure data accuracy on managed services.
    • DIMENSIONS AND ASPECTS
      • Technical/Functional (Line) Expertise
        • Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
        • Leadership
        • Oversee day-to-day operations and performance.
        • Objective performance self-evaluation.
        • Develop self and colleagues by available training and knowledge sharing.
        • Support training needs identified with the business.
        • Provide Voice of the Customer feedback and continuous improvement opportunities.
        Locations

Riyadh, Saudi Arabia

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full-time



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