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Assistant Store Manager

4 months ago

Northern Cape, Saudi Arabia Clicks Group Full time

Job Objectives:

  • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
  • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
  • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
  • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

  • Essential: Grade 12 Maths 50% and English 50%
  • Essential: Relevant Retail/Business Management qualification External applicants
  • Desirable: Degree in Relevant Retail/Business Management
  • Minimum 2 years' experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
  • Financial management experience budgets, profit and loss statements, financial ratios, etc.

Job Knowledge and Skills Required:

  • Understanding and application of financial management principles
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of people management
  • Knowledge of competency based interviewing
  • Numeracy skills
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy