Support Services Lead

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia AECOM Full time

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Summary:

The Support Services Supervisor plays a critical role in maintaining operational excellence across the organization. This position is pivotal in managing a wide range of facilities and support services to ensure that day-to-day office functions run smoothly and efficiently. The role requires oversight of housekeeping, safety compliance, event coordination, and procurement processes, among other responsibilities. By acting as the central point of contact for building maintenance, utilities, and inventory management, the supervisor ensures a safe, organized, and productive work environment. The position also demands proactive engagement with various stakeholders, including third-party service providers, corporate teams, and regulatory authorities, to maintain high standards of service delivery. With strong leadership and organizational skills, the Support Services Supervisor contributes significantly to the organization's overall operational efficiency and employee satisfaction.

Key Responsibilities:

The Support Services Supervisor ensures efficient housekeeping services and oversees the provision of tea and refreshments for staff and visitors through third-party staff. Collaborate with the Building Maintenance Team for routine maintenance activities and maintain a minimal inventory of essential items to support operations. Acting as the primary contact for preventive and corrective maintenance, the supervisor liaises with Building Authorities and takes necessary steps to avoid operational disruptions. The role involves overseeing office renovations, managing seating adjustments, and ensuring an updated office seating plan. The supervisor maintains office supplies inventory, ensures timely procurement and issuance, and manages a small store for Personal Protective Equipment (PPE) and IT hardware, including inventory tracking, issuance, and replenishment. Allocated parking spaces are managed by issuing parking stickers, maintaining staff vehicle records, and coordinating with building security as per the Company Parking Policy. The Support Services Supervisor collaborates with the Corporate Communications department and other teams to support event planning and execution. They conduct regular inspections of fire alarm and suppression systems, ensuring preventive and corrective maintenance, and act as the Fire Marshal to maintain SH&E compliance. Additionally, the supervisor oversees courier services, including issuance of AWBs, tracking shipments, and ensuring timely deliveries. Reception operations are supervised to ensure seamless service delivery. The supervisor obtains and processes monthly utility bills for the warehouse, forwarding them for early payment processing, and maintains comprehensive records shared with the group as required. They provide the scope of works for relevant activities to the Procurement department, raise purchase requisitions, track approvals, and ensure timely delivery of items while supporting the delivery of procured items to various projects. The role includes safeguarding department records and managing the tagging and tracking of company assets. The supervisor monitors the validity of Civil Defense and other operational certificates, ensuring their timely renewals, and executes various administrative assignments as directed by Senior Management.

Qualifications

A bachelor's degree in business administration, Facilities Management, or a related field is required. Candidates must have proven experience in facilities or administrative services management, strong organizational and multitasking skills, proficiency in MS Office Suite and facilities management software, and excellent communication and problem-solving abilities.

Additional Information

About AECOM

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together – your growth and success are ours too.

Join us, and you'll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

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