Service Operations Specialist

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia HelloApp Full time

Department: Service Operations

Reports To: Service Operations Team Leader

Job Summary: As a service operations specialist, you will support the operational needs of the company by ensuring efficient service provider onboarding, handling data entry tasks, and handling adjustment tickets. You will work closely under the direction of the service operations Team Leader to ensure that all operational tasks are performed with high accuracy and in compliance with KYC requirements and service level agreements.

Key Responsibilities:

  • Assist in the onboarding process for service providers, including gathering and verifying necessary documentation to meet KYC and service level requirements.
  • Perform data entry tasks accurately and efficiently to support operational processes.
  • Handle and resolve adjustment tickets promptly, ensuring all issues are documented and communicated to the Back Office Team Leader.
  • Support the Back Office Team Leader in monitoring and reporting on the performance of service providers.
  • Collaborate with other team members to identify and implement process improvements to enhance service delivery and operational efficiency.
  • Follow up on escalated issues as directed by the Team Leader, ensuring all concerns are addressed and resolved with the appropriate teams.

Qualifications:

  • Experience in a back office or administrative support role is advantageous.
  • Strong organizational and data entry skills with a focus on accuracy and attention to detail.
  • Good problem-solving abilities and capacity to work under pressure.
  • Effective communication skills and the ability to work as part of a team.
  • Familiarity with KYC processes and basic regulatory compliance is beneficial.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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