FBO Operations Agent
6 days ago
Job Category: Fixed Base Operations (FBO)
Requisition Id: 3391
Minimum Qualifications- High school certificate + 10 years experience in aircraft ground operation or any equivalent experience.
- Bachelor's degree + 5 years in aircraft ground operation or any equivalent experience.
- Medical fitness.
- Course in Ramp safety and Security.
- Course in handling and Dangerous Goods.
- Course in Human Factor.
Maintain the highest standards of safety and security at all times.
Ensure that safety considerations are given the foremost priority.
Apply safety measures as required by the SMS procedures and instructions.
Report incidents, accidents, and/or unsafe conditions immediately.
Provide and serve aircrafts with required paperwork (Flight plan, NOTAM, Weather reports, and Charts, etc.).
Assign tasks to Operation employees in accordance with customer demands.
Make hotel reservations.
Prepare and file work orders (arrival, departure, permits) cash/credit.
Follow up on crew visas.
Acknowledge customer emails in a timely manner with replies in line with rules and regulations.
Coordinate and follow up on handling requests at any other airports in the kingdom.
Provide crew transportation from/to the terminal.
Support other departments with their tasks in sales and services.
Arrange catering, fuel, and third-party services on behalf of the customer when requested.
Train new subordinates on workflow, rules, and regulations.
Identify aircraft parking spots.
Hand over and brief the next shift.
Report any incidents or accidents and write technical and administrative reports.
Provide any other needed tasks/services required by management, clients, or government.
- Maintain maximum attention to demands and complaints.
- Maintain the highest level of credibility.
- Maintain the highest level of privacy towards any information related to JASA and customers.
- Maintain the level of hierarchical structure.
- Build and motivate teamwork.
Support teams to overcome any work-related obstacles.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee is frequently required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircraft arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions.
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