Front Desk Representative

4 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

We are sourcing on behalf of a globally recognized luxury hotel in Riyadh, known for its exceptional service, elegance, and world-class hospitality. This prestigious property caters to high-profile guests, business travelers, and tourists, offering an unparalleled hospitality experience. As a Front Desk Representative, you will be the first point of contact, delivering a warm welcome and seamless guest experience.

Role Summary:

We are seeking a polished and customer-focused Front Desk Agent to provide a welcoming, efficient, and personalized check-in and check-out experience for guests. The ideal candidate is well-presented, service-oriented, and detail-driven, with the ability to handle guest inquiries, reservations, and special requests with professionalism and discretion.

Key Responsibilities:

  1. Guest Services & Check-In/Check-Out:

    • Greet guests with warmth and professionalism, ensuring a seamless arrival experience.

    • Process check-ins and check-outs efficiently, adhering to luxury hospitality standards.

    • Ensure guests receive accurate information about hotel services, amenities, and policies.

    • Assist with guest requests, special accommodations, and VIP arrangements.
  2. Reservations & Room Assignments:

    • Handle reservations and room allocations, maximizing occupancy and guest satisfaction.

    • Process payments and verify guest credentials with discretion and security compliance.

    • Coordinate with housekeeping and concierge teams to ensure rooms are prepared to luxury standards.
  3. Guest Relations & Problem Resolution:

    • Address guest concerns and complaints with professionalism and discretion, ensuring immediate resolution.

    • Anticipate guest needs and personalize services to enhance their stay.

    • Provide recommendations for local attractions, dining, and entertainment in Riyadh.
  4. Administrative & Compliance Duties:

    • Maintain accurate guest records and billing information in the hotel's Property Management System (PMS).

    • Ensure compliance with hotel policies, local regulations, and security procedures.

    • Support front office operations and assist with special events, promotions, and VIP bookings.

Required Qualifications & Experience:

  1. 1–3 years of experience as a Front Desk Agent, Receptionist, or Guest Relations Associate in a luxury hotel.
  2. Bachelor's degree or diploma in Hospitality, Tourism, or a related field is preferred.
  3. Experience with hotel Property Management Systems (PMS), such as Opera or similar platforms.
  4. Fluent in English and Arabic; additional languages are a plus.
  5. Exceptional grooming and professional etiquette to represent a luxury brand.

Preferred Qualifications:

  1. Previous experience in luxury or five-star hotels.
  2. Knowledge of concierge services, local attractions, and VIP guest handling.
  3. Strong understanding of hospitality sales and upselling techniques.

Key Skills:

  1. Multi-tasking & attention to detail
  2. Cross-functional teamwork with housekeeping & concierge
  3. PMS & hotel software proficiency

By applying for this role, you consent to having your profile stored for current and future opportunities.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

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