Client Relations Associate

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time
Who we Are - AstroLabs, the Gulf's leading Business Expansion Platform

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we've recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we'd like you to be a part of making this happen

Our culture is fast, supportive, outcome-oriented and driven by curiosity.

Who You Are

We are in search of a dynamic Client Relations Associate - HR, PRO, GRO who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client's ventures, making a direct impact on their success and contributing to the realization of Vision 2030.

What We Offer
  • A chance to play a crucial role in the KSA market-entry landscape, directly contributing to the success of Vision 2030 by supporting businesses expanding into the Kingdom.
  • Exposure to diverse clients and markets, enabling you to hone your strategic and customer service skills.
  • A dynamic work environment where innovation and proactive actions are at the forefront.
  • The opportunity to work closely with a team of driven professionals who are dedicated to making an impact on our clients' success - and yours too
In this role, you will work on:

Operations:

  • Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).
  • Build and maintain relationships to continuously enhance the collaboration.
  • Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.
  • Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

  • Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
  • Take ownership of client management from onboarding to offboarding.
  • Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
  • Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs' product line.

Product Development

  • Continuously improve Post Setup offerings to maximize member value and subscription benefits.
  • Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.
A Day in the Life

Imagine starting your day with a team meeting to discuss and contribute to the latest services we can offer to businesses expanding to the Kingdom. You then dive into your emails, responding to inquiries from potential clients and scheduling meetings to discuss their business needs. Your afternoon is spent on client meetings in our co-working space in Al Malqa, where you present tailored post setup business solutions and follow up on ongoing services. You then make a few calls to connect with our points of contact in different government offices to ensure all our clients are right on track with their setup. The day ends with you updating the government portals and our internal CRM system to make sure all clients are up-to-date and ready for the next step.

Your Technical Skills
  • You have excellent communication and interpersonal skills (both verbal and written in Arabic and English).
  • You demonstrate great attention to detail.
  • You have strong prioritization, time management, and organizational skills.
  • You're able to manage clients independently and escalate any issues to the management swiftly and effectively.
  • You're a natural "people person" with drive, enthusiasm and a serious "make it happen" attitude.
  • You have previous experience in Microsoft Office & Excel.
Your Key Qualifications
  • You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
  • You're ambitious, curious, and enjoy working independently and with a team.
  • You have a passion and track record of achieving results; you're outcome-focused.
  • You are adept at managing and exceeding client expectations.
  • You are well-versed in CRM.
  • You're able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
  • You're able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.
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