Client Experience Associate

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Dubizzle Group Full time

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Client Experience Associate, you will ensure seamless communication between our clients and internal teams, aligning visions and delivering exceptional service throughout the project lifecycle.

In this role, you will:

  1. Act as the primary point of contact for high-end clients, gathering project briefs and requirements;
  2. Develop a deep understanding of client goals, ensuring alignment with our studio's capabilities and vision;
  3. Collaborate closely with sales teams in the project pitching stage;
  4. Perform written and verbal translation to support local Arabic-speaking clients and international teams;
  5. Collaborate with clients to collect necessary project data and documentation, including architectural drawings and specifications;
  6. Manage client expectations regarding budget, timelines, and creative deliverables, providing regular updates throughout the project lifecycle;
  7. Gather and document client feedback on creative work, ensuring clarity and comprehensiveness;
  8. Communicate client feedback effectively to local and remote production teams, facilitating constructive discussions to enhance project outcomes;
  9. Work closely with the creative, production, and post-production teams to ensure that client visions are translated accurately into the final deliverables;
  10. Align team feedback with client expectations, fostering a collaborative environment that encourages creative problem-solving;
  11. Maintain a strong understanding of 3D technologies, architectural visualisation, and the overall production pipeline (pre-production, production, and post-production);
  12. Provide insights and suggestions to clients based on industry best practices and emerging trends in architectural animations, video production and proptech;
  13. Ensure that all client communications and project deliverables meet the highest standards of quality and professionalism;
  14. Proactively identify potential issues and offer solutions to mitigate risks and enhance client satisfaction;
  15. Contribute to the development of internal processes and tools that enhance client interactions and project efficiency;
  16. Participate in regular training and professional development to stay current with industry trends and technologies.

Minimum Requirements:

  1. Bachelor's degree in a related field (e.g., Architecture, Animation, Software, Design, Communications, etc.);
  2. Resident or National of Saudi Arabia (Based in Riyadh) (must);
  3. 2-3 years of experience in a customer support or client-facing role within the creative, architectural, or production industries;
  4. Proven track record of working with high-end clients to manage project briefs and expectations;
  5. Fluency in English and Arabic (must);
  6. Strong understanding of 3D technologies, architectural drawings, and the production process (pre-production, production, post-production);
  7. Proficient in relevant software and tools (e.g., project management software, 3D modelling software);
  8. Excellent communication and interpersonal skills, with the ability to convey complex information clearly and concisely;
  9. Strong organisational and multitasking abilities, with a keen attention to detail;
  10. Strong coordination management and team communication skills with proven stakeholder management;
  11. Has a natural ability to understand and anticipate client needs, ensuring their vision is accurately captured and represented in deliverables;
  12. Detail-oriented;
  13. Flexible and resilient.

Benefits:

  1. High-performing and fast-paced work environment;
  2. Comprehensive Health Insurance;
  3. Rewards and recognition;
  4. Learning & Development.

Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#KSABayut

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