Senior O&M Systems Infrastructure Engineer

4 days ago

Jeddah, Makkah Province, Saudi Arabia Giza Arabia Full time
  • Manage and deliver the installation and configuration of network security architectures.
  • Provide remote and on-site support to our customers inside/outside Egypt.
  • Manage and monitor large computer networks for problems from a central location through communicating with site technicians and tracking problems until resolution.
  • Investigate and identify the root cause of incidents through analyzing problems, performing troubleshooting, and tracking incident response on the system.
  • Track, document, and record precisely all technical issues and resolutions for future references.
  • Maintain LAN, WAN, and architecture of the server as per the business policy.
  • Resolve existing security issues including hardware malfunctions and track vulnerable scripts to avert potential threats.
  • Generate and maintain the virtual private network, Firewall, and web protocols.
  • Carry out investigations of security breach alerts and report findings of security analysis.
  • Monitor web security gateways, perimeter security, network access controls, and endpoint security.
  • Manage communications with third-party vendors, customer contacts, and other IT teams.
  • Maintain routers and switches and generate status reports of hardware and software products as per the designated policy.
  • Prepare and submit weekly and monthly progress reports to the Network team leader to clarify the current status and progress of assigned tasks.
  • Escalate customer satisfaction problems and complex issues to Network Team Leader, Technical Project Services, if necessary.
  • Drive the planning, design, implementation, organization, and operation of the company's data communications network.
  • Analyze the needs of departments and establish priorities for network design and implementation to develop new and/or modify the company's networks and security.
  • Prepare, compile, and review the projects' technical documentation with the details of the installation work and submit to the team leader.

Skills

  • Strong team management skills.
  • Excellent communication, interpersonal, and negotiation skills.
  • Excellent problem-solving skills.
  • Excellent presentation skills.
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