Asst. Director of Housekeeping

3 days ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Responsibilities
  • Demonstrate exceptional leadership skills, inspiring and motivating a diverse, multi-cultural team
  • Oversee and optimize Butler Service & Housekeeping Operations, ensuring high standards of cleanliness and guest satisfaction
  • Manage and develop staff, fostering a culture of teamwork, accountability, and continuous improvement
  • Engage with guests professionally, ensuring their needs are met and exceeding their expectations
  • Implement and maintain efficient organizational systems, including work assignments and delegation
  • Utilize emotional intelligence and adaptability to navigate a dynamic work environment
  • Ensure compliance with security protocols and maintain confidentiality of guest and hotel information
  • Demonstrate proficiency in hospitality management systems, preferably Opera Property Management System
Qualifications
  • Bachelor's degree in Hospitality Management or related field (preferred)
  • Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings
  • Strong leadership and management skills with the ability to motivate and develop team members
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
  • Proficiency in housekeeping operations, standards, and best practices
  • Knowledge of inventory management, budgeting, and cost control
  • Familiarity with hospitality industry software and technology
  • Strong problem-solving and decision-making abilities
  • Relevant industry certifications (e.g., IEHA certifications) are a plus
  • In-depth knowledge of health and safety regulations in the hospitality industry
  • Cultural sensitivity and awareness, particularly in the context of working in Jeddah, Saudi Arabia
  • Ability to work flexible hours, including weekends and holidays, as required
  • Physical stamina to perform regular inspections and assist with housekeeping duties when necessary
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