Cleanliness and Guest Satisfaction Specialist

7 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
About Our Team

We are a dynamic team of professionals who are passionate about delivering exceptional guest experiences.

Job Summary

The Housekeeping Services Director will be responsible for leading and managing our Housekeeping Department.

Key Responsibilities
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Lead and manage a team of housekeeping staff, providing guidance and coaching as needed.
  • Monitor and control costs associated with housekeeping operations.
  • Ensure compliance with all relevant laws, regulations, and company policies.
Requirements
  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings.
  • Strong leadership and management skills with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
  • Proficiency in housekeeping operations, standards, and best practices.
  • Familiarity with hospitality industry software and technology.
  • Strong problem-solving and decision-making abilities.
  • Relevant industry certifications (e.g., IEHA certifications) are a plus.
  • In-depth knowledge of health and safety regulations in the hospitality industry.
  • Cultural sensitivity and awareness, particularly in the context of working in Jeddah, Saudi Arabia.
  • Ability to work flexible hours, including weekends and holidays, as required.
  • Physical stamina to perform regular inspections and assist with housekeeping duties when necessary.


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