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People Operations Manager
1 month ago
About us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
About the role
We're seeking a Manager for our People Operations Team. In this role you will be crucial in handling teams, systems, creating effective HR policies, processes, and designing onboarding, offboarding activities. You will manage a team of 5 and report to our Senior Director of Talent Management.
Your responsibilities
- Manage the company's HR information systems, ensure accuracy, security, and compliance of the company's HR information systems.
- Develop and implement efficient HR system policies and procedures.
- Oversee HR data requests, reporting, and projects, including system implementations.
- Develop and maintain HR systems training materials and deliver training as needed.
- Stay current with emerging HR technology trends and maintain vendor relationships.
- Lead the People Ops team, ensuring high-quality customer service.
- Monitor service center metrics and collaborate on process improvements.
- Administer People programs and policies, ensuring legal compliance.
- Maintain payroll-processing infrastructure and ensure compliance with local laws.
- Manage employee benefits programs and provide guidance to managers and employees.
- Conduct internal payroll audits and prepare for external audits.
- Develop and maintain relationships with external vendors and service providers.
Your expertise
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of 5 years of experience in HR shared services or HR operations and payroll with a proven track record of success
- Strong knowledge of HR laws, regulations, and policies
- Excellent organizational skills and attention to detail
