Central Flow Ops Manager, Customer Excellence System
5 days ago
About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.
The Role
Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team. The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. As Amazon Mexico continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with the ACES PM, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.
Position Overview
Amazon seeks a Centralized Flow Manager to lead our Outbound Flow operations across multiple Fulfillment Centers. This role directly impacts our mission to be Earth's most customer-centric company by ensuring efficient delivery of hundreds of thousands of items daily.
- Lead and develop a team of Central Flow Area Managers and Flow Leads in a 24/7 operational environment
- Create and execute labor and capacity plans to meet delivery targets
- Analyze daily quality and speed metrics to develop strategic action plans
- Present operational recommendations to senior leadership across multiple Fulfillment Centers
- Implement best practices across all Fulfillment Centers through benchmarking and standardization
- Train new managers on flow operations and standard settings
- Drive continuous improvement through data-driven solutions
As a member of the ACES team, you will be responsible for managing cross-functional projects between sites, which involves constant movement and travel from site to site, inside and outside the metropolitan area, seeking to deploy standards, best practices and process audits in all existing Fulfillment Centers in the country in collaboration with different stakeholders: Operations, Safety, Finance, PxT, Tech, Engineering, Quality. Since the projects managed by ACES are of high impact for the network, this position has high visibility towards the top management of the region and involves collaboration with other teams in other regions.
About the teamAmazon Customer Excellence System (ACES)
ACES MX Tenets:
- We model the behavior and methods we teach.
- We set our priorities based on Brilliant Basics. When there is a conflict between two of them, a lower level BB may be prioritized only by business decision (i.e., Cost over Quality), considering the initiatives for their long-term benefits.
- We don't assume; we research, develop, document and share standards that build a solid and sustainable foundation for operations, always supported by data.
- We standardize before we innovate (Don't reinvent the wheel). Innovation is sought when the current standard has been exploited to the maximum. Challenging a standard will never be the same as not following it.
- We value diversity and build inclusive teams as a key factor for standardization and innovation, breaking down organizational silos.
ACES MX Vision
Become Worldwide Operations reference by driving Operational Excellence
ACES MX Mission
Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.
• Bachelor's degree
• 5+ years in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment
• English and Spanish fluency (written and verbal)
• Experience in capacity and labor planning within operations
• Strong analytical and mathematical capabilities
• Proven track record in stakeholder management
• Experience leading teams in fast-paced environments
• Expertise in operational flow management
• Data analysis and problem-solving skills
- Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access
- Strong interpersonal skills
- Clear and effective communication
- Strategic prioritization
- Lean Six Sigma certifications
- Cross-functional project management experience and expertise using PM software (i.e. ASANA)
- Structured problem-solving skills
- Team development and mentoring
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr-
Flow Operations Manager
5 days ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth. Our operations team is at the heart of this mission. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.We are seeking a Centralized Flow Manager to lead our...
-
Operations Flow Management Specialist
5 days ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeAbout the RoleWe are seeking a Centralized Flow Manager to lead our Outbound Flow operations across multiple Fulfillment Centers. The ideal candidate will have experience in process development, capacity and labor planning within operations, and strong analytical and mathematical capabilities.This role will involve managing a team of Central Flow Area...
-
Centralized Outbound Logistics Expert
5 days ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeAbout UsAmazon Customer Excellence System (ACES) is a key component of our operations team. Our ACES tenets guide our behavior and decision-making. We model the behavior and methods we teach, set priorities based on Brilliant Basics, research and document standards, and value diversity and inclusivity.We are looking for a Centralized Flow Manager to join our...
-
Central Operations Support Executive, EF MENA
16 hours ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeCentral Operations Support Executive, EF MENAJob ID: 2812567 | Souq.com for E-Commerce LLCThe Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes,...
-
Global Operations Support Specialist
11 hours ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeJob OverviewThe Central Ops Support Executive plays a pivotal role in ensuring the seamless operation of daily seller activities, including metrics monitoring, field support, audits, and stakeholder management.This individual must have a comprehensive understanding of customer experience and demonstrate a high willingness to take ownership. The role requires...
-
Personalized Math Learning Specialist
2 days ago
Jeddah, Makkah Province, Saudi Arabia Techstars Central LLC Full timeAs a Personalized Math Learning Specialist at Techstars Central LLC, you'll play a vital role in shaping the academic journey of our students. You'll be responsible for delivering customized instruction that meets the unique needs of each student.Main Accountabilities:Design and implement individualized lesson plans to address student learning gapsMonitor...
-
Jeddah, Makkah Province, Saudi Arabia JAL International Co. Ltd. Full timeHuman Resources Information System SpecialistDepartment/Division: Human ResourcesJob Title: HR Information Systems SpecialistReports to: HR Technology ManagerPosition SummaryThe HR Information Systems Specialist is responsible for managing different HR Systems, coordinating HR systems-related projects, and liaising with internal and external stakeholders to...
-
Cash Flow Coordinator
11 hours ago
Jeddah, Makkah Province, Saudi Arabia Qureos Inc Full timeWe are seeking a highly motivated and experienced Treasury Administrator to join our team at Qureos Inc. The successful candidate will play a key role in supporting the treasury function by managing financial operations, overseeing cash flow, and ensuring compliance with financial policies and procedures.Job Summary :This is a dynamic opportunity to work in...
-
Advanced Mathematics Educator
2 days ago
Jeddah, Makkah Province, Saudi Arabia Techstars Central LLC Full timeJoin our team as an Advanced Mathematics Educator and contribute to the development of high-achieving math students. At Techstars Central LLC, we're committed to providing exceptional educational support that empowers students to excel in mathematics.Key Responsibilities:Teach advanced math concepts to high school students using innovative teaching...
-
High School Math Tutor Role
2 days ago
Jeddah, Makkah Province, Saudi Arabia Techstars Central LLC Full timeTechstars Central LLC is a leading provider of private tutoring services in Saudi Arabia. We pride ourselves on offering tech-enabled educational support that caters to the unique needs of each student.Key Responsibilities:Teach math concepts to high school students using various teaching approachesAssess student understanding and adjust instruction...
-
HR Systems Configuration Specialist
2 days ago
Jeddah, Makkah Province, Saudi Arabia JAL International Co. Ltd. Full timeJob OverviewJAL International Co. Ltd. is seeking an experienced HR Systems Configuration Specialist to join our team. As a key member of the HR department, you will be responsible for managing and configuring various HR systems, ensuring seamless integration and functionality.Key ResponsibilitiesConfigure and manage SuccessFactors Employee Central and...
-
Automation Systems Expert
5 days ago
Jeddah, Makkah Province, Saudi Arabia Saudi Air Navigation Services Full timeThe ideal candidate for this role has a strong background in automation systems maintenance with a minimum of 6 years of experience.Proficiency in designing, implementing, and managing APIs (REST, SOAP) for seamless integration between operating systems using Middleware tools like Apache Camel, Mulesoft, or IBM Integration Bus.Knowledge of programming...
-
Systems Integration Expert
2 days ago
Jeddah, Makkah Province, Saudi Arabia Saudi Air Navigation Services Full timeJob Summary:We are looking for a Systems Integration Expert to join our team at Saudi Air Navigation Services. The successful candidate will have a minimum of 6 years of experience in automation systems maintenance.Key responsibilities include:Leveraging Linux administration, shell scripting, and monitoring tools for system maintenance.Designing,...
-
Automation Systems Engineer
2 days ago
Jeddah, Makkah Province, Saudi Arabia Saudi Air Navigation Services Full timeWe are seeking a highly experienced Automation Systems Engineer to join our team at Saudi Air Navigation Services. The successful candidate will have a minimum of 6 years of experience in automation systems maintenance.Key responsibilities include:Leveraging Linux administration, shell scripting, and monitoring tools to ensure seamless system...
-
Automation Systems Technical Specialist
5 days ago
Jeddah, Makkah Province, Saudi Arabia Saudi Air Navigation Services Full timeMinimum of 6 years of experience in Automation systems maintenance.Experience with Linux administration, shell scripting, and monitoring tools.Proficiency in designing, implementing, and managing APIs (REST, SOAP) for seamless integration between operating systems, utilizing Middleware tools like Apache Camel, Mulesoft, or IBM Integration Bus, with strong...
-
HRIS System Developer
2 days ago
Jeddah, Makkah Province, Saudi Arabia JAL International Co. Ltd. Full timeAbout the JobWe are looking for an experienced HRIS System Developer to join our team at JAL International Co. Ltd. The successful candidate will be responsible for developing and implementing HRIS systems, ensuring seamless integration and functionality.Duties and ResponsibilitiesDesign, develop, and implement HRIS systems, using SuccessFactors and other HR...
-
Systems and Applications Director
2 days ago
Jeddah, Makkah Province, Saudi Arabia Al-Musbah Group Full timeKey responsibilities of the Systems and Applications Manager (SAM) include:Taking a lead in developing the MIS systemTesting and implementation of the system on a strict timelineConstant monitoring and evaluation of the system24/7 TroubleshootingCentral control / administrator duties for all 13 (or more) sitesModification of the system to incorporate new...
-
Network Systems Maintenance Engineer
4 days ago
Jeddah, Makkah Province, Saudi Arabia Giza Systems Full timeJob OverviewGiza Systems is seeking an experienced Network Systems Maintenance Engineer to join our team in Jeddah, Saudi Arabia. The successful candidate will be responsible for maintaining and ensuring the reliability of our network infrastructure.Key Responsibilities:Deliver the installation and configuration of network security architectures.Provide...
-
Cash Flow Management Associate
5 days ago
Jeddah, Makkah Province, Saudi Arabia Nestlé SA Full timeAccounts Receivable Accountant Job DescriptionThis is a challenging and rewarding role that requires a highly organized and detail-oriented individual to manage the company's receivables, ensuring timely collection of payments and maintaining accurate financial records.Main Tasks:Manage the collection process to ensure timely receipt of payments from...
-
Production Excellence Manager
11 hours ago
Jeddah, Makkah Province, Saudi Arabia Unilever Brazil Full timeWe are seeking a highly skilled and motivated Quality Engineer to join our team at Unilever Brazil. In this role, you will be responsible for leading the quality function across multiple production sites.The ideal candidate will have a deep understanding of quality management systems, statistical process control, and root cause analysis. You will also...