Technical Application Support Specialist
2 days ago
We are seeking an experienced Technical Application Support Specialist to join our team at Zahrawi Group. The successful candidate will have a strong background in molecular biology and biotechnology, with excellent problem-solving and communication skills.
In this role, you will be responsible for providing technical assistance, troubleshooting, and training to existing and potential users of MBU products. You will also work closely with our sales team to develop molecular biology unit strategies for Zahrawi KSA and contribute to business growth in this region.
Key Responsibilities:
- Provide technical assistance, troubleshooting, and training to existing and potential users of MBU products.
- Introduce and provide demos of new products to end-users.
- Match and fill project specification sheets and requirements.
- Prepare consumables lists and attend customer calls regarding supply.
Additional Responsibilities
In addition to the key responsibilities listed above, the successful candidate will be expected to:
- Solve any issues customers might face while using the equipment.
- Run validation tests with customers to ensure they fully understand how to use the equipment.
- Assist customers with the equipment they are using.
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