Application Executive/Specialist – Molecular Biology
3 days ago
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.
Job BriefThe incumbent is accountable to train customers on the products and provide application technical support (Non-Engineering). Participate in the development of Molecular Biology unit strategies for Zahrawi KSA and support the sales team.
ACCOUNTABILITIES- Adhere to all Zahrawi Policies & Procedures as applicable.
- Conduct market research to identify new potential customers.
- Analyze market trends to identify new products in the market and understand their advantages and disadvantages.
- Plan and assist with new product releases and events.
- Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
- Conduct scientific discussions with end users to find out their new requirements and opportunities.
- Discuss with end users to update and educate them on new products and possibilities.
- Learn about the weaknesses of competitors and strengths of our products and update our team accordingly.
- Conduct regular visits to all customers to ensure quality service and inform the team about sales leads.
- Provide technical assistance, troubleshooting, and training to existing & potential users of MBU products.
- Introduce and provide demos of new products to end users.
- Match and fill the Project Specification sheets and Requirements.
- Prepare and suggest consumables lists by studying the needs of each customer to promote reagents and consumables sales.
- Attend customer calls regarding supply and inform sales team.
- Coordinate conferences and materials.
- Conduct workshops and provide application training.
- Complete validation processes for every product in MBU.
- Assist customers with the equipment they are using.
- Run validation tests with customers to ensure they fully understand how to use the equipment.
- Solve any issues customers might face while using the equipment.
- Support the sales team in handling projects in terms of specifications and technical comparison discussions with end users.
- Coordinate with the sales team to gather competitive intelligence and provide scientific arguments.
- Assist sales teams during technical discussions.
- Prepare training certificates for customer training attendees.
- Coordinate with service engineers for installation, preventive maintenance, and rectifications, and plan training accordingly.
- Communicate with principals on technical information.
- Address customer queries that cannot be resolved internally.
- Stay updated with the latest training schedules and materials.
- Attend all relevant webinars conducted by principals.
- Transfer new technical information from principal companies to all concerned parties, especially regarding software updates or instrument incompatibilities.
- Education: Bachelor's Degree in Medical Laboratory/ Biotechnology or related science.
- Experience: 2+ years of experience in a Molecular Biology lab. Experience related to RT-PCR Workflow and Techniques, Electrophoresis & Blotting including imaging, NGS Workflow & Techniques, NGS QC Workflow, DNA/RNA Extraction, Sanger Sequencing Workflow, and Digital PCR Workflow is an added value.
- Job Specific Skills: Excellent interpersonal skills, good English, and good presentation skills.
- Additional Details: Candidate should be a Saudi National based in KSA, Jeddah, with a valid KSA driving license. Willingness to travel as per business needs covering KSA regions.
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