Collection Specialist
2 weeks ago
We have an exciting opportunity for an experienced Collections Specialist within the Finance team to be based in Riyadh, Saudi Arabia.
This position is responsible for managing customer accounts receivables, routinely contacting customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.
Key responsibilities include:
- Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
- Resolving and supporting complicated collection cases.
- Performing dispute root cause analysis and corrective actions from an end-to-end perspective.
- Depending on local requirements, the first collection contact may be carried out physically.
- Transactional tasks for accounts retained in FL responsibility.
- Dispute management routing for agreed retained accounts.
- Recording invoice disputes into collection and dispute management solution as they arise.
- Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.
- Applying collection strategy for agreed retained accounts.
- Conducting collection calls towards customers in a structured way.
- Requesting promises to pay from customers as part of collection contacts and recording the given promises.
- Coordinating with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.
Minimum Requirements:
- Bachelor's degree in Accounting.
- 2-4 years of experience in the collections field.
- Native Arabic speaker with excellent communication skills in English (both written and verbal).
- Excellent communication, negotiation, and customer handling skills.
- Experience with SAP.
- Proficiency in Microsoft Office, particularly Excel.
- Strong problem-solving and analytical skills.
- Strong interpersonal skills for handling sensitive customer interactions.
- High attention to detail and ability to work under pressure to meet deadlines.
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