Collection specialist

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

Riyadh, Saudi Arabia | Posted on 02/25/2025

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability.

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

We support the Kingdom's largest and most complex organizations across all industries in delivering enterprise transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.

About the Job

The Collection Specialist plays a crucial role in blending in-office financial duties with direct customer engagement in the field. This position is designed to manage overdue accounts through effective negotiation and account management strategies, facilitate debt resolution, and maintain exceptional levels of customer service, all while ensuring compliance with legal standards.

  • Engage directly with customers through on-site visits, phone, and email to manage overdue accounts, utilizing Zoho CRM and Books for comprehensive account management and invoicing.
  • Utilize negotiation skills to recover debts effectively and arrange suitable payment plans, ensuring compliance with regulatory standards and company policies.
  • Maintain precise records of financial transactions, customer communications, and collection activities to ensure accuracy and compliance with internal and legal standards.
  • Generate detailed reports on collection efforts and outcomes, analyzing account status and trends to inform and optimize future collection strategies.
  • Adhere to legal guidelines and company policies throughout the collection process, upholding a high standard of ethics and professionalism.
  • Provide superior customer service, resolving inquiries and disputes with professionalism and courtesy, aiming to maintain customer satisfaction and loyalty.
  • Collaborate with finance, sales, and customer service departments to align collection activities with overall business objectives, sharing insights to support company-wide goals.
  • Efficiently manage and prioritize field visits, utilizing technology and tools for mobile communication and on-the-spot payment collection.
Requirements

Experience

To excel in this position, you will need to:

Certification Requirements

  • Bachelor's degree in accounting or related field preferred; high school diploma or equivalent required.

Technical Skills

  • 4+ years of experience in field collections, account management, or a related role, preferably in the IT sector.
  • Strong knowledge of CRM/ERP systems, especially Zoho CRM and Zoho Books.
  • Exceptional negotiation, communication, and interpersonal skills.
  • Ability to manage multiple tasks and efficiently schedule field visits.
  • Proficiency in Microsoft Office suite.

Personal Skills

  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills.
  • Ability to work independently or in a team.
  • Ability to work to tight deadlines.
  • Ability to maintain composure during stressful situations.
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