Client Relations Associate

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are:

We're looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team

  • A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
  • A quick learner with excellent communication skills and a passion for delivering world-class customer service.
  • A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
  • As the primary point of contact for our clients, you will represent AstroLabs' commitment to excellence, ensuring that each client's journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities

Client Management

  • Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
  • Provide world-class customer service, offering clear, consistent, and proactive communication.
  • Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
  • Schedule and facilitate General Managers' (GMs) visits to Riyadh for visa-related activities.
  • Support corporate bank account opening by acting as the liaison between GMs and banks.
  • Issue Iqamas for GMs and assist with compliance-related activities.
  • Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
  • Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
  • Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

  • Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
  • Guide GMs through medical testing processes and assist with selecting health insurance plans.
  • Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
  • Build strong relationships with relevant stakeholders and partners.
  • Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
  • Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

  • Issuing company incorporation documents, including MISA, AoA and CR.
  • Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
  • Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
  • Handle document notarization and attestation at MoFA, SBC, and MoJ.
  • Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
  • Monitor and report on ministry updates that may impact company setup and compliance requirements.
  • Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

  • Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
  • Investigate and document process updates from ministries, ensuring internal teams are always informed.
  • Propose operational improvements to streamline the setup process and improve service efficiency.
    • 2-3 years of experience in a client facing role.
    • Holds a Saudi Driver's license and has a personal car.
    • Exceptional communication skills in English and Arabic.
    • Ability to manage multiple priorities with a client-first mindset.
    • A deep understanding of client needs and the Saudi business setup process.
    • Strong organizational skills with the ability to adapt to dynamic workflows.
    • A collaborative team player who thrives in a fast-paced, high-growth environment.
    #J-18808-Ljbffr

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