Call Center Agent
3 days ago
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
The Job in a Nutshell
Call Center Agents for VIP customers are responsible for providing specialized, high-quality service to HALA's VIP B2B clients. This role demands strong communication skills, professionalism, and a high level of empathy and problem-solving ability.
What You Will Do
- Handle incoming calls and inquiries from VIP customers, ensuring quick and accurate responses.
- Provide end-to-end support, focusing on delivering a high level of customer satisfaction.
- Manage escalations and ensure timely resolution in a manner that preserves VIP client relationships.
- Document interactions and follow up on unresolved issues in a timely manner.
- Collaborate with Team Leaders and other departments for complex problem resolution.
What Are We Looking For
- Previous experience in a customer-facing role, ideally with VIP or high-value customers.
- Excellent communication and interpersonal skills in both Arabic & English.
- Ability to handle pressure and maintain composure during challenging interactions.
What We Offer You
We believe you will love working at HALA
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
If you think you have what it takes to join a remarkable team, #apply_now
#J-18808-Ljbffr-
Call Center Agent
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timeJoin to apply for the Call Center Agent - English role at 2P Perfect Presentation.About the RoleWe are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Riyadh, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The...
-
Call Center Agent
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timeJoin to apply for the Call Center Agent - English role at 2P Perfect PresentationJoin to apply for the Call Center Agent - English role at 2P Perfect PresentationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from 2P Perfect PresentationTalent Acquisition Specialist @ 2P Perfect Presentation | Human Resources |...
-
Call Center Agent
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia 2P Full timeJoin to apply for the Call Center Agent role at 2P Perfect PresentationResponsibilities:Answering large incoming calls and assisting callers with their inquiries in a timely manner.Resolving complaints or forwarding to the appropriate department.Maintaining records and updating information in the database.Following up with callers to ensure their issues are...
-
Call Center Agent
4 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeCall Center Representative: The representative will handle inbound and outbound calls, providing excellent service while addressing customer inquiries, resolving issues, and promoting products or services.Key Responsibilities:Deliver information about products and services, including pricing, features, and promotions.Efficiently resolve customer issues to...
-
Call Center Quality Assurance Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full timeAt Tbwa Chiat/Day Inc, we're committed to delivering exceptional service to our customers. As a Call Center Quality Specialist, you'll play a critical role in ensuring that our agents provide the highest level of support.The ideal candidate will have a strong background in quality assurance and customer service. You'll be responsible for monitoring agent...
-
Call Center Quality Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full timeHALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA...
-
Call Center
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia RADCARE Full timeWe are looking for a Call Center Representative to join our team. If you have excellent communication skills and enjoy helping customers, we would love to hear from you.RequirementsProficiency in English (spoken and written)Strong communication and problem-solving skillsAbility to handle customer inquiries professionallyExperience of 1 to 3 years in a call...
-
Call Center Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timePerfect Presentation (2P) is a leading company that provides innovative solutions to its clients. We are looking for a skilled Call Center Specialist to join our team and handle customer inquiries, resolve issues, and provide excellent customer service.The ideal candidate should have strong communication skills, problem-solving abilities, and a passion for...
-
Call Center and Operations Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Silah Tamkeen Full timeSilah Tamkeen is a leading company in the staffing and recruiting industry, and we are seeking a highly skilled Call Center and Operations Manager to join our team. As a mid-senior level professional, you will be responsible for managing our call center operations, ensuring exceptional customer service and driving revenue growth.ResponsibilitiesManage call...
-
Call Center Advisor
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia IIQAF GROUP Full timeRoles and responsibilities We are seeking a highly motivated and talented individual to join our team as a Call Center Executive. As a Call Center Executive, you will play a crucial role in providing exceptional customer service and support to our clients. You will be responsible for handling incoming and outgoing calls, addressing customer inquiries,...
-
Call Center Operations Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeThe Arab National Bank's Perfume & Cosmetics division is seeking a seasoned leader to fill the position of Call Center Supervisor. As a key member of our team, you will be responsible for overseeing daily call center operations, ensuring adherence to company policies and procedures.Key Responsibilities:Oversee call center staff, providing guidance and...
-
Call Center Professional
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timeWe are looking for a skilled Call Center Professional to join our team at Perfect Presentation in Riyadh, Saudi Arabia.About the RoleThis is an exciting opportunity for individuals who thrive in fast-paced environments and enjoy working with diverse customer bases.Key Responsibilities:Respond to customer inquiries and resolve issues promptly and...
-
Call Center Professional
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeAbout the JobThis role as a Call Center Representative at the Arab National Bank requires strong communication and interpersonal skills.Key ResponsibilitiesHandle customer inquiries via phone in a professional and courteous manner.Elaborate on the features and benefits of the company's products and services.Provide solutions to customer problems and...
-
Call Center Performance Analyst
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Landmark Arabia Full timeLandmark Arabia is seeking a skilled Call Center Performance Analyst to join our team. In this role, you will be responsible for analyzing data insights to identify trends and areas for improvement in call center operations.ResponsibilitiesAnalyze data insights to identify trends and areas for improvement in call center operations.Develop and maintain...
-
Call Center Supervisor Role
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeWe are seeking a highly motivated and experienced professional to join our team as a Call Center Supervisor. In this role, you will oversee daily call center operations, manage a team of customer service representatives, and implement strategies to enhance customer satisfaction.About Us:The Arab National Bank's Perfume & Cosmetics division is committed to...
-
Telecommunications Agent
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timeAs a Telecommunications Agent with Perfect Presentation (2P), you will play a crucial role in handling customer inquiries, resolving issues, and providing top-notch customer service. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.Your key responsibilities will include answering...
-
Call Center Customer Service Representative
4 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dr. Soliman Fakeeh Hospital Riyadh Full timeCall Center Customer Service RepresentativeJob Title: CALL CENTER OFFICERUnit: CALL CENTER AND SCHEDULINGJob Category: Full TimeDuties and Responsibilities:Handle inbound, outbound calls, emails, live chat – including surveys, telesales or telemarketing activities, and other ways of communication as required.Answer the calls within the time specified...
-
Call Center Representative Position
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia RADCARE Full timeRADCARE requires an experienced Call Center Representative to join our team. The ideal candidate will possess excellent communication and problem-solving skills.Job SummaryHandle customer inquiries and resolve issues promptly and professionally.Key QualificationsStrong proficiency in English (spoken and written) with excellent grammar and spelling...
-
Telecommunications Service Agent
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia RADCARE Full timeThe Telecommunications Service Agent position at RADCARE involves providing exceptional customer service to internal and external customers.Key AccountabilitiesAnswer customer inquiries and resolve issues promptly and professionally.RequirementsStrong proficiency in English (spoken and written) with excellent grammar and spelling skills.Excellent...
-
Call Center Supervisor
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeJob DescriptionWe are seeking an experienced Call Center Executive to join our team in handling telephonic conversations with diligence and punctuality.The ideal candidate will provide accurate information, explain products and services, and build connections through engaging communication.Required Skills and QualificationsPrevious experience in customer...