HP service manager Administrative
2 weeks ago
Install, configure, and upgrade HP Service Manager (HPSM).
Manage user access, roles, and permissions.
Perform system health checks and routine maintenance.
Configuration & CustomizationConfigure Service Manager modules (Incident, Change, Problem, Service Request, etc.).
Customize forms, workflows, business rules, and notifications.
Develop and maintain Service Level Agreements (SLAs) and automation rules.
Integration & ScriptingIntegrate HPSM with other ITSM tools (e.g., ServiceNow, SCCM, LDAP, etc.).
Develop scripts using JavaScript, RAD, and Connect-It.
Manage Web Services (REST/SOAP) integrations.
Monitoring & Performance TuningMonitor application performance and optimize database queries.
Troubleshoot system issues and apply fixes or patches.
Work with infrastructure teams for server and database tuning.
Security & ComplianceImplement role-based access controls (RBAC) and security best practices.
Ensure compliance with IT policies, audits, and industry standards.
Apply patches and updates to fix vulnerabilities.
User Support & TrainingProvide technical support for end-users and service desk teams.
Conduct training sessions for IT teams on HPSM features and best practices.
Document procedures, configurations, and troubleshooting guides.
Reporting & AnalyticsDevelop and maintain reports using HPSM reporting tools and dashboards.
Analyze trends in incidents, problems, and changes for process improvements.
Generate compliance and performance reports for management.
Requirements4 years of Experience in HP Service Manager administration.
Strong technical skills in system management.
Excellent problem-solving and troubleshooting abilities.
Effective communication and teamwork skills.
Knowledge of ITIL framework is a plus.
Bachelor's degree in Computer Science or related field.
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