Customer Service Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

Fluency in Mandarin and English is required

As a Technical Customer Service Specialist, you'll help field customer e-mail, chat and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities
  1. Handling Account and Billing related issue via three channels: Call, Chat, Email.
  2. Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
  3. Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivers a consistent and high-quality service.
  4. Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
  5. Assisting with customer communication during AWS critical launches and support events.
  6. We focus on productivity and flexibility at work. Adhere to the standard working hours from 9 am to 6 pm. During special seasons, a willingness to work on irregular days/hours is desired. In such instances, compliance with Labor Law will be ensured.
BASIC QUALIFICATIONS
  1. Excellent oral and written communication skills in English and Mandarin.
  2. Demonstrates a growth mindset with capacity to learn and thrive in dynamic environments.
PREFERRED QUALIFICATIONS
  1. Internship experience in customer service, customer management, or technical support.
  2. Effective customer handling with strong conflict resolution and problem-solving skills.
  3. Analytic skills such as advanced Excel, SQL, or other tools.
  4. A drive to dig into the details of a system or process to solve customer problems.
  5. Known as the go-to person in your family for technology-related questions.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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