Customer Service Specialist

Customer Service Specialist - Thai Speaker

Fluency in Thai, Mandarin, and English is required

As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities

1. Handling Account and Billing related issue via three channels: Call, Chat, Email.
2. Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
3. Acting as a single point of contact for customers to communicate with internal service teams and to ensure AWS as a whole delivers a consistent and high-quality service.
4. Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
5. Assisting with customer communication during AWS critical launches and support events.
6. We focus on productivity and flexibility at work. Adhere to the standard working hours from 9 am to 6 pm. During special seasons, a willingness to work on irregular days/hours is desired. In such instances, compliance with Labor Law will be ensured.

About the team

Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Auckland or Wellington Amazon offices.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. Excellent oral and written communication skills in English and Mandarin.
2. Demonstrates a growth mindset with capacity to learn and thrive in dynamic environments.

PREFERRED QUALIFICATIONS

1. Internship experience in customer service, customer management, or technical support.
2. Effective customer handling with strong conflict resolution and problem-solving skills.
3. Analytic skills such as advanced Excel, SQL, or other tools.
4. A drive to dig into the details of a system or process to solve customer problems.
5. Known as the go-to person in your family for technology-related questions.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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