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Client Services Partner

4 weeks ago

Riyad Al Khabra, Saudi Arabia IFS Full time

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning, and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support & maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.

Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.

Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with the sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.

The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).

Qualifications

Essential:

  • 10+ years of experience in a customer-facing and/or pre-sales role in – Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation.
  • Proficiency in English.
  • Strong verbal and written communication skills and presentation skills.
  • Strategic planning skills.
  • Thrives in a deadline-driven environment, working across multiple functions and geographical locations.
  • Willing to travel throughout the region as required.
  • Competency in using tools such as Microsoft PowerPoint, Excel, Power BI, and Gen AI for data analysis, reporting, and presentation purposes.

Desirable:

  • University degree or equivalent professional qualifications in a field relevant for the functional area or responsibility.
  • Experience from working with ERP, FSM, or EAM applications.
  • Experience of agile development methodology.
  • Industry knowledge in one of IFS's 6 core industries.
  • Proven experience in Sales methodologies (SPIN/MEDDIC, etc.).
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