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SMB Agency Partner Manager

4 weeks ago

Riyad Al Khabra, Saudi Arabia TikTok Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindset.

We're looking for a dynamic, passionate SMB Account Manager with a digital advertising background to join our growing Account Management team in Middle East, Turkey and Africa (META). You will be a crucial member of a growing team that will partner with SMB advertisers in a one to many structure with the goal of activating, nurturing and growing accounts in the Italian market. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

Responsibilities:
  1. Set up and enhance long term successful strategic partnerships with existing media/digital agencies to support their long term growth in the META Markets.
  2. Develop and grow an existing book of agency business by:
    1. scaling current agencies' advertisers
    2. securing additional budget by proving greater ROAS for the agencies' clients
    3. pitching for new clients' activations
  3. Prove impact through achieving KPIs such as: increase in budget & ARPA, growth of active clients per agency, etc.
  4. Accurately forecast revenue delivery and identify opportunities to prevent or bridge gaps to goal.
  5. Establish and maintain both C-Level & tactical relationships with agencies, becoming their key point of contact, to ensure TikTok is a partner of choice in their future growth.
  6. Leverage insights, data, and industry benchmarks to lead conversations with internal Cross-Function Stakeholders, and externally to support the agencies.
  7. Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients.
  8. Deliver best in class customer experience: reactively troubleshoot any practical problem occurring to the agencies and proactively anticipate any challenge.
Minimum Qualifications:
  1. As this role works in our META market, working with customers, fluency in English and Arabic is required for the success of this role.
  2. 3+ years experience and knowledge of the digital marketing landscape, ideally in this market.
  3. Previous experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus.
  4. Sharp client focus and motivated by thriving customer success.
  5. Problem solver capable of navigating ambiguity and proactively providing effective solutions to customer needs.
Preferred Qualifications:
  1. Strong attention to detail and a proven ability to balance priorities and meet deadlines.
  2. Sound analytical and quantitative skills.
  3. Experience working with revenue targets in a fast-paced, client-facing environment.
  4. A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business.
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