Area Manager
3 days ago
Direct message the job poster from Patchi
Manpower Development Consultant at PatchiJob Scope:
Following all Patchi Café policies and procedures, the Area Manager is responsible for the overall performance of assigned Patchi Café Outlets. This includes ensuring consistency in customer experience, delivering high-quality Food & Beverage service, and maintaining excellent health and safety standards.
Main Duties & Responsibilities:
- Manage and supervise all assigned Outlets, regularly scheduling visits, and report directly to the F&B Country Manager.
- Ensure proper control measures are in place.
- Review and analyze monthly results, highlight problem areas, and take appropriate action to rectify poor performances in coordination with the F&B Country Manager.
- Ensure to be fully aware of current trends in the industry, share suggestions to the F&B Country Manager for the benefit of the company.
- Prepare/review and ratify all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Ensure compliance with all regulations pertaining to health, safety, and labor requirements of Patchi Café restaurants, employees, and guests.
- Monitor quality control procedures and evaluate food products to ensure that quality standards are consistently attained.
- Act as a replacement when the Outlet Manager or Assistant Outlet Manager are unavailable.
- Oversee the full procurement cycle for the Front-of-House operations, including purchasing, receiving, and storing in coordination with the F&B Country Manager.
- Ensure that stock levels are well determined as per the set PAR levels and operational requirements.
- Implement cost control measures by consistently reviewing waste sheets, inventory reports, and purchase/requisition orders.
- Analyze variances in inventory, identify cost-saving opportunities, and take proactive steps to mitigate wastage and reduce operational expenses.
- Ensure that all employees are well-supervised, oriented, and motivated to deliver exceptional performance.
- Set clear expectations for sales targets, service standards, facility appearance, sanitation, and cleanliness, and monitor their execution, reporting progress and issues to the F&B Country Manager.
- Collaborate with the HR Department and line management positions to effectively hire, train, supervise, promote, and if necessary, terminate staff within the assigned Outlets.
- Participate actively in the recruitment process to ensure that the most qualified individuals are selected for vacancies.
- Ensure that all guest complaints and concerns are addressed promptly, courteously, and effectively as per Patchi Café's standards.
- Ensure that all daily administrative tasks are completed effectively and in a timely manner.
- Conduct regular briefings, debriefings, and other meetings as necessary to foster effective communication among the Front-of-House staff as per Patchi Café's standards.
Requirements:
- Bachelor's degree in hospitality management or accumulated years of experience and proven capability in management.
- Minimum of 8 years of experience in the Food and Beverage industry including managerial exposure, preferably in a high-end concept.
- Good command of English and the local language.
Mid-Senior level
Employment typeFull-time
Job functionSales, Business Development, and Administrative
IndustriesRetail and Food and Beverage Services
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