B2B Mobility Manager
3 days ago
To manage the end-to-end lifecycle of B2B mobility products, ensuring profitability, customer satisfaction, and alignment with strategic business objectives through effective collaboration, market analysis, and innovative product development.
Duties & Responsibilities :
- Acts as the point of contact for initiatives between Business, Sales, Customer Care, Technology Network, and support functions.
- Manages the product lifecycle for products and services within the B2B mobility segment.
- Expertly applies project management methodologies such as Waterfall, Agile Scrum, and Design Thinking.
- Prepares, reviews, and approves technical specifications for new or enhanced products and services.
- Increases profitability of existing products and ensures the launch of profitable products that meet customer expectations.
- Enhances customer experience by leveraging market research to develop products that address segment requirements and achieve business targets.
- Analyzes market potential of new products and technologies in alignment with the company's strategic direction.
- Conducts comprehensive business, product, and financial requirements analysis.
- Coordinates with the User Acceptance Testing (UAT) team to ensure effective solutions are delivered.
- Monitors product performance, conducts health checks, and implements corrective actions when necessary.
- Evaluates partnerships with leading companies to launch innovative and profitable services.
- Performs regular market research to maintain competitive technological and market value.
- Collaborates with marketing teams to ensure advertising campaigns highlight product unique selling points (USPs) and drive revenue.
- Prepares for product/service launches by conducting thorough readiness assessments.
- Manages the creation of training materials and information packs for Sales, Retail, and Customer Service teams.
- Ensures required capacity, quality, and cost standards are met through collaboration with stakeholders.
- Ensures the delivery of a seamless and exceptional customer experience throughout all stages of the customer journey.
Job Specifications
- Bachelor's degree in Business Administration, Marketing, Engineering, or any other similar stream
- 5-7 years of experience in product management and development
- Experience in defining and developing requirements for products and services within a technology company – preferably telecommunications-related.
- Mid-Senior level
- Full-time
- Production and Business Development
- Telecommunications
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