Specialist - Compliance (Retail)

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Ceramic Company Full time

Primary role is to manage and maintain positive relationships between Retail Sales employees and the retail department. Responsible for promoting a healthy work environment, resolving conflicts, ensuring compliance with commercial standards, and facilitating the Retail sales team's mission to deliver sales targets.

Job Responsibilities
  1. Serve as a point of contact for Retail employees regarding retail initiatives, evaluation, training, rewarding, and development programs.
  2. Assist in the development, implementation, and interpretation of company policies, procedures, and guidelines related to Retail activities. Ensure compliance with applicable retail procedures and guidelines.
  3. Market intelligence role by scheduling field visits when required to SCC showroom and competitors.
  4. Maintain accurate and confidential employee performance records. Prepare reports on employee relations trends, metrics, and recommendations for improvement.
  5. Evaluate sales performance for employees, products, and showrooms to enhance the sales records of the retail sales channel.
  6. Support Operations manager in addressing performance-related issues and implementing performance improvement plans. Provide guidance on disciplinary actions, terminations, and other performance-related matters.
  7. Organize and deliver training programs when required on topics such as products, skills, ERP system, and develop periodic evaluations to determine training requirements.
  8. Perform other assorted activities as assigned.
Qualification

Bachelor's Degree in Business or equivalent.

Experience
  1. Minimum of 3 years' experience in a related field.
  2. Excellent skills in MS programs Excel and PPT.
  3. Exceptional critical thinker and communicator.
  4. Excellent verbal and written communication skills in Arabic and English.
  5. A keen understanding of the differences between various roles within organizations.
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