Cloud Engineer

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Iwhalecloud Full time

Join to apply for the Cloud Engineer role at Whale Cloud.

This range is provided by Whale Cloud. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24,000.00/yr - $28,800.00/yr

Whale Cloud Technology Co., Ltd ("Whale Cloud") is a leading technology company providing diverse software solutions and professional services, including business support systems, operations support systems, data intelligence, 5G support systems, cloud computing, eCommerce, finance, IoT, and digital transformation consulting services. Founded in 2003, the company provides services to various market segments including telecom operators, governments, and enterprises around the world. At present, Whale Cloud has built its core competitiveness in communications software, operation services, cloud computing, big data analytics, AI, and Internet architecture. For more information, please visit our website.

The Role
Job Summary
As a member of our Alibaba Cloud Technical Support Operations team, you will play a crucial role in ensuring the smooth operation of our cloud services and providing top-notch technical support to our customers. You will work closely with our customers and internal teams to troubleshoot and resolve technical issues, contribute to process improvement, and maintain a high level of customer satisfaction.

Responsibilities
  • Provide expert technical support to customers using Alibaba Cloud products, including ECS, RDS, VPC, and more.
  • Provide advanced technical support to customers encountering issues with Alibaba Cloud products, networking, Kubernetes deployments, and DNS configurations.
  • Diagnose and troubleshoot complex technical problems, collaborating with customers and internal teams to reach timely resolutions.
  • Offer expert guidance on networking best practices, including VPC configurations, security groups, and load balancing.
  • Assist customers in Kubernetes-related challenges, including cluster setup, container orchestration, and application deployments.
  • Resolve DNS-related issues, including domain configuration, record management, and troubleshooting DNS resolution problems.
  • Diagnose and troubleshoot complex technical issues related to Alibaba Cloud products and services, collaborating with cross-functional teams when necessary.
  • Escalate critical issues to higher-level support or engineering teams as needed.
  • Provide technical support to customers via various communication channels, including email, chat, and phone.
  • Collaborate with cross-functional teams to resolve complex technical problems promptly.
  • Document customer interactions, issues, and resolutions in a clear and concise manner.
  • Participate in on-call rotation to provide 24/7 support when required.
  • Continuously update knowledge and skills on Alibaba Cloud services and technologies.
  • Identify opportunities for process improvement and contribute to enhancing support procedures.
  • Assist in creating and maintaining support documentation and knowledge base articles.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
Ideal Profile
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Strong expertise in Cloud products and services, particularly in networking, Kubernetes, and DNS configurations.
  • Relevant certifications, such as Alibaba Cloud Certified Professional or Kubernetes certifications, are a plus.
  • Exceptional problem-solving and troubleshooting skills.
  • Outstanding communication and customer service abilities.
  • Experience in providing technical support, preferably in a cloud computing or networking environment.
  • Familiarity with ticketing systems and support tools.
  • Willingness to work flexible hours, including weekends and holidays as needed.
What's on Offer?
  • Work within a company with a solid track record of success
  • Excellent career development opportunities
  • Work alongside & learn from best in class talent
Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting and Information Services

#J-18808-Ljbffr
  • Cloud Engineer

    2 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Whale Cloud Full time

    Whale Cloud Technology Co., Ltd ("Whale Cloud") is a leading technology company providing diverse software solutions and professional services, including business support system, operations support system, data intelligence, 5G support system, cloud computing, eCommerce, finance, IoT, and digital transformation consulting services. Founded in 2003, the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Whale Cloud Full time

    We are looking for a highly experienced Alibaba Cloud Professional to join our Alibaba Cloud Technical Support Operations team. As a key member of this team, you will be responsible for ensuring the smooth operation of our cloud services and providing technical support to our customers.ResponsibilitiesThis position involves working closely with our customers...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Whale Cloud Full time

    About UsAt Whale Cloud, we are committed to delivering exceptional technical support to our customers. Our team is dedicated to providing timely resolutions to technical issues, contributing to process improvement, and maintaining a high level of customer satisfaction.What We Offer:A dynamic and collaborative work environment.Ongoing training and development...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Whale Cloud Full time

    As a key member of our Alibaba Cloud Technical Support Operations team, you will play a crucial role in ensuring the smooth operation of our cloud services and providing technical support to our customers. We are seeking a highly skilled IT Infrastructure Engineer to fill this position.About the TeamOur team works closely with our customers and internal...

  • Cloud Engineer

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Ghobash Group Full time

    Cloud EngineerFull-time Department: ProjectsCompany DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Intellias Full time

    We are seeking a talented Cloud Native Engineer to join our team of experts in cloud computing. As a cloud native engineer, you will design and develop scalable, secure, and efficient cloud applications using Google Cloud services.Your primary responsibility will be to architect and implement cloud-native applications that leverage the full potential of GCP...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

    About the JobWe are looking for a Cloud Systems Engineer to join our team at Arabic Computer Systems. As a Cloud Systems Engineer, you will be responsible for designing, implementing, and managing cloud-based IT infrastructure solutions.Key ResponsibilitiesDesigning and implementing cloud-based IT infrastructure solutionsManaging and supporting cloud-based...

  • Cloud Engineer

    6 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia TAM | تام Full time

    We are a dynamic organization specializing in digital solutions and advisory services for public and private sector clients in Saudi Arabia. Our mission is to support sustainable public transformation from strategy to execution.To achieve this goal, we need a talented Cloud Engineer who can design, implement, and maintain cloud-based software systems using...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sitech Full time

    Job OverviewWe are seeking an experienced Google Cloud Engineer with a broad skill set in cloud computing, workload migration, disaster recovery planning, and technical design documentation. The ideal candidate will have extensive experience onboarding clients to Google Cloud and expertise in CI/CD pipelines, Docker, Infrastructure as Code (IaC), GKE, and...

  • Cloud Engineer

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Cloudberry Solutions Full time

    Cloudberry Solutions is recruiting for a global leader having multiple projects in Saudi Arabia, that helps businesses plan, define, and manage their digital ecosystem. We are seeking a highly skilled and self-motivated Cloud Engineer with a strong emphasis on GCP and Kubernetes. The ideal candidate should possess proficiency in English. As a key contributor...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sitech Full time

    Job OverviewWe are seeking a highly skilled Cloud Engineer to join our team at Sitech. As a key member of our cloud services division, you will be responsible for designing and implementing scalable, secure, and efficient cloud infrastructure solutions on Google Cloud Platform (GCP).Key Responsibilities:Spearhead pre-sales initiatives, delivering technical...

  • Cloud Data Engineer

    2 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Denodo Full time

    We are looking for a talented Cloud Data Engineer to join our team. As a Cloud Data Engineer, you will be responsible for designing, building, and maintaining cloud-based data systems that meet the needs of our clients. Your mission will be to help them unlock the power of the cloud and achieve their business goals.In this role, you will:Design and implement...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ghobash Group Full time

    About UsGulf Business Solutions (GBS) is a leading information and technology solutions provider in the kingdom of Saudi Arabia. With a strong commitment to innovation, we enable organizations to achieve their digital transformation goals with cutting-edge Information and Technology Solutions.We have developed strategic partnerships with world-leading...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ADFAR Tech Full time

    Job Title: Private Cloud Infrastructure EngineerJob PurposeWe are looking for a Private Cloud Infrastructure Engineer to design, deploy, and manage private cloud environments with a focus on performance, scalability, and security. The ideal candidate will have experience in virtualization, storage, networking, and automation tools.Key ResponsibilitiesDeploy...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Cloudberry Solutions Full time

    Job Overview:At Cloudberry Solutions, we are seeking a talented Global Cloud Technology Leader to drive the success of our clients' digital transformation initiatives. As a seasoned Cloud Engineer with a focus on GCP and Kubernetes, you will play a pivotal role in shaping the company's cloud strategy and driving innovation.Key Responsibilities:Develop and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SENSYS Inc. Full time

    Job SummaryWe are seeking a highly skilled Cloud and Data Center Engineer to join our team at Sensys Inc. The successful candidate will have a strong background in cloud and data center engineering, with hands-on expertise in cloud platforms, hybrid environments, and data center infrastructure.In this role, you will be responsible for designing,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Master-Works Full time

    At Master Works, we are seeking a highly skilled Cloud Solutions Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing and implementing secure, scalable, and highly available cloud architectures on GCP.Key Responsibilities:Design and implement secure, scalable, and highly available cloud architectures on...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Intellias Full time

    At Intellias, we're looking for a Cloud Infrastructure Engineer to join our team.About the RoleThis role involves designing and implementing scalable, secure, and resilient cloud solutions using Google Cloud services. The ideal candidate will have 5+ years of experience in designing and implementing Google Cloud (GCP) architectures at an enterprise level and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia DeepSource GmbH Full time

    We are seeking a highly motivated Cloud Automation Engineer to be based in Riyadh, KSA. This Engineer will design, build, and optimize infrastructure automation solutions for cloud-based environments. The ideal candidate will have expertise in tools such as Ansible, Terraform, CloudFormation, and proficiency in setting up CI/CD pipelines. This role also...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Google Full time

    As a Cloud Solutions Engineer at Google, you will partner with technical Sales teams to differentiate Google Cloud to our customers. Your role will involve helping prospective and existing customers and partners understand the power of Google Cloud, developing creative cloud solutions and architectures to solve their business challenges, engaging in proofs...