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Alibaba Cloud Professional

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Whale Cloud Full time

We are looking for a highly experienced Alibaba Cloud Professional to join our Alibaba Cloud Technical Support Operations team. As a key member of this team, you will be responsible for ensuring the smooth operation of our cloud services and providing technical support to our customers.

Responsibilities

This position involves working closely with our customers and internal teams to troubleshoot and resolve technical issues, contribute to process improvement, and maintain a high level of customer satisfaction.

Main Responsibilities

  • Provide expert technical support to customers using Alibaba Cloud products, including ECS, RDS, VPC, and more.
  • Diagnose and troubleshoot complex technical problems, collaborating with customers and internal teams to reach timely resolutions.
  • Assist customers in Kubernetes-related challenges, including cluster setup, container orchestration, and application deployments.
  • Escalate critical issues to higher-level support or engineering teams as needed.