IT Infrastructure Engineer

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Whale Cloud Full time

As a key member of our Alibaba Cloud Technical Support Operations team, you will play a crucial role in ensuring the smooth operation of our cloud services and providing technical support to our customers. We are seeking a highly skilled IT Infrastructure Engineer to fill this position.

About the Team

Our team works closely with our customers and internal teams to troubleshoot and resolve technical issues, contribute to process improvement, and maintain a high level of customer satisfaction.

Key Tasks

  • Provide expert technical support to customers using Alibaba Cloud products, including ECS, RDS, VPC, and more.
  • Collaborate with cross-functional teams to resolve complex technical problems promptly.
  • Document customer interactions, issues, and resolutions in a clear and concise manner.
  • Continuously update knowledge and skills on Alibaba Cloud services and technologies.
  • Identify opportunities for process improvement and contribute to enhancing support procedures.


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