IBM Cloud Pak for Integration Support Engineer

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Solsystems Full time

Residence Permit: Candidate with existing Saudi iqama will be preferred.

SOL Gulf: Company Profile

SOL helps businesses modernize technology, optimize processes, and accelerate success so our clients stay ahead in a hyper-changing world. We are an ambitious team of technology experts with a vision to deliver world-class implementation of digital transformations and technology solutions. Based in Saudi Arabia, Pakistan, and Canada, SOL believes in world-class global solutions with local delivery excellence services.

Job Role:

The Senior Cloud Pak for Integration Support Engineer specializes in providing advanced technical support and guidance for IBM Cloud Pak for Integration solutions. This role involves troubleshooting, optimizing, and ensuring the reliability of integration environments. The engineer plays a crucial role in managing the full lifecycle of integration applications, from deployment to maintenance, within cloud and hybrid systems.

Key Responsibilities:

  1. Technical Support: Provide high-level technical support for IBM Cloud Pak for Integration, addressing complex issues and ensuring solutions meet operational requirements.
  2. System Optimization: Monitor and optimize Cloud Pak for Integration environments to ensure high performance and availability.
  3. Troubleshooting: Diagnose and resolve advanced issues in collaboration with IT and development teams, leveraging deep technical expertise in Cloud Pak and related technologies.
  4. Deployment and Configuration: Assist in the deployment, configuration, and integration of Cloud Pak solutions, ensuring best practices are followed for scalable and secure deployments.
  5. Continuous Improvement: Identify and implement improvements in system architecture, deployment strategies, and operational procedures to enhance efficiency and reliability.
  6. Documentation and Knowledge Sharing: Create detailed documentation and share knowledge with team members and clients to promote best practices in Cloud Pak management and troubleshooting.
  7. Stakeholder Communication: Communicate effectively with IT teams, developers, and business stakeholders to provide updates and insights on system status and issues.

Qualifications & Skills:

  1. Education: Bachelor's Degree in Computer Science, Information Technology, or a related field. Advanced degrees are a plus.
  2. Experience: Several years of experience in IT support, specifically with IBM Cloud Pak for Integration or similar middleware/integration platforms.
  3. Technical Proficiency: In-depth knowledge of integration patterns, API management, and enterprise messaging systems.
  4. Project Management: Familiarity with project management principles and tools.
  5. Collaboration and Teamwork: Ability to work effectively in a team environment and collaborate with cross-functional teams.

Certifications:

  1. IBM Certified Solution Architect – Cloud Pak for Integration
  2. Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift
  3. Cloud professional certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert)

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

SOL Gulf is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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