Store Manager

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales' target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand's guidelines and store processes.

Key Responsibilities

Drive the Business

  • Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
  • Define, execute and monitor the store action plan to achieve sales targets and KPIs.
  • Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
  • Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
  • Think hybrid by leveraging all types of point of sales online and offline.

Team Leadership and Development

  • Provide a clear vision to the team about the business and store's vision and key directions.
  • Identify, recruit, develop and retain strong talents.
  • Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
  • Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
  • Ensure performance improvement plans are discussed and documented in a transparent manner.

Operational Excellence

  • Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.
  • Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
  • Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.
  • Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines.
  • Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
  • Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

What you'll need to succeed

Customer Experience

  • Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
  • Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's e-commerce business including different activities, offerings, activations, etc.
  • Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

#J-18808-Ljbffr

  • Store Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities: Communicates store targets...

  • Store Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities: Communicates store targets...

  • Store Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    It will be your duty to lead and motivate a team of employees, providing guidance, training, and performance evaluations to ensure they meet or exceed sales targets and deliver exceptional customer experiences.You will be tasked with overseeing the store's budget, managing expenses, and optimizing profitability while upholding the company's brand image and...

  • Store Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities: Communicates store targets...

  • Store Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seddiqi Holding Full time

    Get AI-powered advice on this job and more exclusive features.This is your opportunity to become a core part of On's Retail team and take on the responsibility to lead On's first location in Riyadh-Kingdom Center.This store is our first store in the Kingdom of Saudi Arabia and the first ever store for On in the Middle EastOn will rely on you to help...

  • Store Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Private Company (LLC) Full time

    The Store Manager will lead the team to achieve the Retail Objectives, creating an environment that delivers an exceptional customer experience by serving and selling in store and through all digital channels.What you will do:People Development/ HRSALESDeliver the respective sales plan for the store by identifying opportunities to drive sales performance...

  • Store Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia eXtra (United Electronics Co.) Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from eXtra (United Electronics Co.)Recruitment Specialist | Onboarding | Talent Acquisitions | SAP | SaudizationThe ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client...

  • store manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BVLGARI Full time

    STORE MANAGER, Saudi National Required. Riyadh, KSA Apply NowJob ResponsibilitiesMISSIONActively participate in the development of the organization and the business in the region by building relationships of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques).Your understanding of our brand positioning and your...

  • Store Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

    Job Summary:As a Store Manager at Joe & The Juice, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving sales performance. You will lead, inspire, and develop a high-performing team while maintaining the brand's energetic and dynamic culture.Key Responsibilities:Operations & Sales:Ensure smooth...

  • Store Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Asteri Beauty (B Corp™) Full time

    Get AI-powered advice on this job and more exclusive features.Company Overview:Asteri exists to empower us to shine our light in the world. Inspired by where we come from, excited for where we will go together. Beauty trends come and go, but Arabia is arguably where it all began. The art of makeup has deep roots in the Middle East, and it's time to share...

  • Store Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    See ourRETAIL & DISTRIBUTION · RiyadhStore Manager - Dyson - Riyadh - (Saudization)INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of...

  • Store Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Store Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Deputy Store Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seddiqi Holding Full time

    This is your opportunity to become a core part of On's Retail team and take on the responsibility to lead On's first location in Riyadh-Kingdom Center.This store is our first store in the Kingdom of Saudi Arabia and the first ever store for On in the Middle EastAs one of the first hires of the Kingdom store team, On will rely on you to help co-define the...

  • Store Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Snaphunt Full time

    Work alongside & learn from best in class talentJoin a well known brand within Luxury FashionLeadership RoleThe JobOperational ResponsibilitiesResponsible for the overall management of the store and the upgrading of all essential elements.Full responsibility for the amounts collected from the store and depositing them in the bank account of the company.Full...

  • Store Development Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adidas Full time

    Key AccountabilitiesThis role involves leading training and development initiatives in stores across the district, working closely with the Market Training function and other stakeholders.Main ObjectivesTo design and deliver training programs that meet the needs of the store team, driving sales and KPI targets.To collaborate with In-Store Trainers, Store...

  • Eyewear Store Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Snaphunt Full time

    Job Summary:We are seeking an experienced Store Manager to lead our luxury fashion retail team. As a Store Manager at our company, you will be responsible for the overall management of the store, including operational responsibilities and business objectives. If you have a proven track record of success as a Store Manager in the luxury fashion industry and...

  • Store Experience Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    We are seeking a highly motivated and results-driven Store Manager to lead our store team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategies to achieve sales targets and improve customer satisfaction.You will also be responsible for managing the store team to ensure excellent...

  • Store Management Professional

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Aquarabia Qiddiya City Full time

    We are seeking a Store Management Professional to lead our retail operations team at Aquarabia Qiddiya City. The successful candidate will be responsible for ensuring the efficient management of our retail stores.The ideal candidate will have prior experience in retail operations and possess strong leadership and communication skills. If you are a motivated...

  • Store Operations Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    As a Store Manager at Chalhoub Group, you will be responsible for driving store business results, building a loyal customer base, and managing a high-performing team.Job Description:Drive the store business to achieve sales targets and KPIs.Build a strong customer relationship by managing the customer database.Leverage technology tools to support customer...