Store Manager

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Private Company (LLC) Full time

The Store Manager will lead the team to achieve the Retail Objectives, creating an environment that delivers an exceptional customer experience by serving and selling in store and through all digital channels.

What you will do:

People Development/ HRSALES
  • Deliver the respective sales plan for the store by identifying opportunities to drive sales performance across key departments.
  • Lead a selling culture within the team and maximise sales in store and through all digital channels.
  • Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behaviour in the team.
  • Lead the business selling strategy and inspire your team to deliver store and regional events.
  • Build strong relationships, networking both internally and externally, to drive sales performance, maximise footfall, share best practice and provide influencing business feedback.
  • Ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation.
Maximises stock accuracy & On-shelf Availability through the effective management of stock
  • Drive accuracy & availability process to deliver business availability targets.
  • Manage an effective food fill and top up process through the delivery of cost improvement programs and productivity targets.
  • Probe daily diagnostic and take action to deliver stock to the required standard every day.
  • Manage on shelf availability and check store stock reports for accuracy and sign off on a daily basis.
Ensures accurate and timely implementation of corporate layout, phase change and events
  • Review and implement plans at department level accurately reflecting the floor plan and recommendations from the planning team.
  • Coach advisors to deliver and maintain sale floor plans.
  • Provide feedback to visual merch. manager of any issues with the plans and ensure store feedback is provided as part of the floor plan sign off process.
  • Manage space and equipment accuracy within the store.
  • Deliver décor to policy and liaise with the relevant teams to ensure correct implementation.
SERVICE
  • Provide feedback to individuals that recognises great service and drives improvement.
  • Use relevant service measures to identify and implement actions for improvement. Feed back to the team and individuals on key risk areas.
  • Sample and measure service in store using Tell M&S results, Customer recommendations and use feedback to improve the service offer delivered by the team.
  • Recognise individuals who deliver excellent service by giving feedback and utilizing Exceptional Efforts and Champion Awards and nominations to reward those who provide excellent customer service.
  • Coach team to ensure they actively demonstrate and role model Service – 'Doing the right thing' and the 4 key service behaviours.

Desired Candidate Profile:

  • High School Educated (preferably a university degree), with on the job technical knowledge and related experience for Food and Hygiene.
  • 4+ years of retail/ F&B sales experience.

Job-Specific Skills:

  • Good verbal communication skills, F&B hygiene knowledge and certification.
  • Connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell.

Employment Type: Full Time

Company Industry: Retail

Department / Functional Area: Store Operations (for Retail Industry)

Keywords:

  • Retail Branch Manager
  • Inventory Control
  • Promotional Campaigns
  • Retail Store Leader
  • Sales Strategy
  • Store Supervisor
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