Field Service Engineer

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia OSI Systems, Inc. Full time

Overview

Rapiscan is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Position Summary:

Jizan located Field Service Engineer (FSE) II with Rapiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate-level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FSE I's & peers with troubleshooting and diagnostic skills. In this position, you can expect up to 100% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. An FSE II will be expected to assist in the field training of new FSE's. Potential for long-term overseas deployments/assignments may apply. Other duties as required or directed.

Responsibilities

  • Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
  • Follow Field Service contract requirements for response time, information reporting and customer management.
  • Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan | AS&E business objectives.
  • Communicate with Customer Service Coordinators to ensure on-time delivery of parts and materials.
  • Maintain and carry Field Service Tool Set.
  • Assist FSE I's or peers when needed or requested.
  • Complete timely Oracle reporting of labor, expense and materials to support relevant service contract requirements and Rapiscan policy.
  • Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed).
  • Follow company safety program requirements.
  • Provide system status updates via Oracle reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
  • Carry company provided cell phone and laptop and be on call.
  • Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
  • Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.

DO NOT REMOVE MANDATED BULLETS BELOW

  • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

  • Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity; previous X-Ray experience a plus, prior Field Service experience preferred.
    • B.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
    • Technical degree or demonstrable mechanical ability and knowledge.
    • Previous experience may be substituted for the Technical Degree.
  • Strong knowledge/skills of Analog, Digital, and Mechanical systems.
  • Networking hardware and software knowledge and application skills are a must.
  • Database management and programming, software/firmware protocols.
  • Ability to effectively manage both technical and administrative functions.
  • Strong written and verbal communication skills (multi-lingual is a plus).
  • Good working knowledge of Microsoft Office suite.
  • Working knowledge of Microsoft D365 workflow management systems, or similar ERP system.
  • Must be able to work independently and make logical decisions based upon Rapiscan guidelines.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets

#J-18808-Ljbffr

  • Field Service Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    We are hiring 10 Field Service Engineers for a global engineering firm in Saudi Arabia. This is an exciting opportunity for Saudi Nationals to join a world-class company that provides cutting-edge solutions in engineering and technology.This role is open to graduates and early-career professionals with an engineering degree who are eager to gain hands-on...

  • Field Service Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Emagine Solutions FZE Full time

    We are hiring 10 Field Service Engineers for a global engineering firm in Saudi Arabia. This is an exciting opportunity for Saudi Nationals to join a world-class company that provides cutting-edge solutions in engineering and technology.This role is open to graduates and early-career professionals with an engineering degree who are eager to gain hands-on...

  • Field Service Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Otis Elevator Co. Full time

    The role of the Field Service Engineer is to support direct staff with technical knowledge on service field activities, including planned/un-planned repair works and root cause analysis of frequent downs. This position requires the ability to carry out duties in accordance with business policies and procedures.Key ResponsibilitiesProvides management...

  • Field Service Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia OSI Systems, Inc. Full time

    OverviewRapiscan is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Mechanical Field Service Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Otis Worldwide Corp Full time

    Mechanical Field Service Engineer Job RequirementsThe successful candidate will be responsible for providing technical support to our direct staff, ensuring the smooth operation of our field service activities. Key responsibilities include conducting site visits to identify and resolve technical issues, providing training to junior engineers, and...

  • Field Service Engineer

    21 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GE Healthcare Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX).GE Healthcare Field Service Engineer in Riyadh, Saudi ArabiaJob Description SummaryAs a Field Service Engineer, you'll perform preventative maintenance,...

  • Field Service Engineer Professional

    18 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GE Healthcare Full time

    Job DescriptionWe are seeking a skilled Field Service Engineer to join our team at GE Healthcare. In this role, you will be responsible for performing preventative maintenance, installations, and repairs on our medical equipment.Your primary focus will be on ensuring that our customers receive exceptional service and support, resolving any issues promptly...

  • Field Service Engineers Representative

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Company OverviewF. Hoffmann-La Roche Gruppe is a leading healthcare company dedicated to improving lives through innovative solutions. With 100,000 employees in 100 countries, we are committed to driving progress and advancing science.Job DescriptionWe are seeking a skilled Field Service Engineers Representative to join our team of talented professionals. As...

  • Midwest Field Service Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Merge Recruitment Agency Full time

    A leading Saudi Communications Company is seeking to hire for their Office in Riyadh the following position:Job Title: Midwest Field Service EngineerYour missionInstalls, analyzes, troubleshoots, maintains and services Leybold vacuum pumps and related equipment (mechanical and electrical) in the field. Service repairs and other aftermarket services within an...

  • Field Service Engineers

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Field Service Engineers

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Field Service Engineers

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Field Service Engineer Position

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Job DescriptionWe are seeking a talented Field Service Engineer to join our team. As an ideal candidate, you will be responsible for collaborating with various departments to ensure the development and maintenance of high-quality engineering solutions.Your key responsibilities will include:Performing routine preventative and corrective maintenance on...

  • Field Service Technician/Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Job Description - Field Service Technician/Engineer - UPS (0096P8)Field Service Technician/Engineer - UPS - 0096P8Perform Start-up/Commissioning on all Schneider Electric /APC-MGE equipment across the entire APC-MGE product line on single module and multi-module systems.Perform Preventive Maintenance on all APC-MGE equipment across the entire APC-MGE product...

  • Field Service Engineer Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Otis Elevator Co. Full time

    Key ResponsibilitiesSupport direct staff with technical knowledge on service field activities, including planned/unplanned repair works.Carry out duties in accordance with business policies and procedures.Guide direct staff to inspect, analyze, and recommend corrective actions for critical/rebel units or units with high repeat calls.Qualifications and...

  • Field Service Engineers

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Roche fördert Diversität, Gleichstellung und Inklusion und repräsentiert die Gemeinschaften, denen wir dienen. Wenn es um die Gesundheitsversorgung auf globaler Ebene geht, ist Vielfalt eine wesentliche Zutat für den Erfolg. Wir glauben, dass Inklusion der Schlüssel zum Verständnis der unterschiedlichen Bedürfnisse der Menschen im Gesundheitsbereich...

  • Field Services Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Stryker Group Full time

    The Stryker Group is seeking a skilled Field Services Specialist to join its team.This role involves the troubleshooting, repairing, maintaining, upgrading, installation and setup of Stryker Products in the field while adhering to all company policies, standards and procedures.Key Responsibilities:Troubleshooting and Repairing: Troubleshoot and repair...

  • Field Service Technician/Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Job Description - Field Service Technician/Engineer - Cooling (0093UN)Cooling Engineer specializing in Uniflair and APC cooling systems. The ideal candidate will have comprehensive knowledge of various Schneider Electric cooling technologies and models.Required Skills and Experience:3-5 years of hands-on experience in installing, maintaining, and...

  • Field Service Professional

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Job OverviewSchneider Electric Gruppe is seeking an experienced Field Service Technician/Engineer to join their team. As a key member of our service operations, you will be responsible for ensuring seamless delivery of technical support to customers worldwide.In this role, you will perform start-up/commissioning, preventive and unscheduled maintenance, data...

  • Field Service Lead

    27 minutes ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rheem Middle East Full time

    Role OverviewThis is an exciting opportunity for a seasoned Field Service Lead to join Rheem Middle East and lead our service operations team in KSA. You will be responsible for providing technical expertise, guidance, and support to our air and water distributors, ensuring optimal product performance and customer satisfaction.A strong understanding of HVACR...