Sales Associate

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia A. Lange und Söhne Full time

KEY RESPONSIBILITIES

  1. SALES
    • Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
    • Maximize profit whilst controlling & minimizing costs (discount, general expenses, third party commissions).
    • Regularly analyze and question missed confirmed sales with Assistant / Boutique Manager, to further refine future sales projections.
    • Organize private viewing with potential VIPs in your region.
    • Discuss business opportunities / Action Plans of potential prospects with Assistant / Boutique Manager.
    • Act as a reference in terms of building action plans to achieve personal targets.
  2. BRAND AMBASSADORSHIP
    • Ensure Excellency within and outside of the boutique.
    • Ensure maximum client welcoming, handling, and servicing.
    • Keep learning about the products and brand and become a reference person for the Maison.
    • Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
    • Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
    • Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
  3. CUSTOMER & CRM RELATED ACTIVITIES
    • Ensure Service Excellency within the boutique at all times and with any boutique clients.
    • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
    • Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
    • Ensure accurate and genuine relationship building with customers.
    • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
    • Individually handle with care client complaints, and immediately report to Assistant / Boutique Manager brand product related issues.
    • Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
  4. STORE OPERATIONS MANAGEMENT
    • Actively take part in monthly (quarterly, yearly) stocktaking.
    • Actively ensure all measures to avoid stock discrepancies at all times.
    • Automatic replenishment of sold timepieces and active order requests.
    • Ensure proper maintenance of all boutique timepieces when necessary: organize changing of straps, polishing, servicing, etc.
  5. FINANCIAL & CASH REGISTER CONTROL
    • Compliance with procedures, and with legal, fiscal and customs regulations.
    • Master dealing with credit card transactions of considerable amounts, Cash Register, etc.
  6. REPORTING
    • Ensure timely reporting of any opportunity, incident, etc. to Assistant / Boutique Manager.
    • Share new practices, ideas with Assistant / Boutique Manager to enhance boutique operations as a whole.
  7. TEAM WORK
    • Share new ideas, work-related practices & knowledge with boutique's members and office colleagues.
    • Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
    • Provide full and complete assistance to shift colleague during the sales ceremony.
    • Active participation in Boutique training and role-plays to improve knowledge and client experience.
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