Application Support

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Adree Full time

As an Application Support professional at Adree, you will play a vital role in ensuring the smooth operation and performance of our applications. You will be responsible for troubleshooting application issues, providing technical support to users, and collaborating with development teams to implement improvements and resolve incidents. Your focus will be on maintaining high levels of customer satisfaction through timely response and effective resolution of technical inquiries.

Your key responsibilities include:

  • Monitoring application performance and availability, identifying and resolving issues proactively.
  • Providing first and second-level support to users, addressing their application-related queries and problems.
  • Collaborating with development teams to communicate user feedback and implement necessary enhancements.
  • Documenting technical issues and resolutions in a shared knowledge base.
  • Assisting in the deployment of application updates and patches, ensuring minimal disruption to users.
  • Participating in incident management processes and contributing to root cause analysis efforts.
  • Conducting training sessions and providing user support on new features and functionalities.

Join Adree's dynamic Application Support team and contribute to delivering excellent user experiences through effective application management and support.

Desired Candidate Profile

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in application support or a similar role.
  • Strong understanding of application troubleshooting methodologies and tools.
  • Experience with ticketing systems and incident management processes.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to convey technical concepts to non-technical users.
  • Familiarity with database technologies (SQL, Oracle) is a plus.
  • Ability to work collaboratively in a team-oriented environment.
  • Knowledge of software development lifecycle and Agile methodologies is advantageous.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Application Support
#J-18808-Ljbffr
  • Application Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Get AI-powered advice on this job and more exclusive features.Talent Acquisition | Headhunting | Executive Search | Onboarding | Top 25% of LinkedIn Recruiter TeamsJob Title: Application SupportDepartment: ITJob Overview: The Application Support Specialist is responsible for providing technical support for enterprise applications, ensuring their proper...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Aamalcom Full time

    Position: Application Support SpecialistExperience: Minimum 6 yearsLanguage: Strong proficiency in EnglishJob Description:We are seeking a skilled and dedicated Application Support Specialist. The ideal candidate will have 6-10 years of hands-on experience providing L2/L3 support for application-related issues, managing business-critical applications, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TAHAKOM Full time

    The Application Support Officer is responsible for managing, supporting, and troubleshooting enterprise applications to ensure they operate smoothly and meet business requirements. This role involves providing technical support, resolving issues, and assisting with application deployments and upgrades. The ideal candidate has a strong technical background,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Adree Full time

    As a vital member of Adree's IT Software team, you will play a crucial role in ensuring the seamless operation and performance of our applications.Your primary focus will be on troubleshooting application issues, providing expert technical support to users, and collaborating with development teams to implement improvements and resolve incidents.You will be...


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Saudi Investment Bank Full time

    Application Support Engineers The Saudi Investment Bank, Saudi Arabia A leading bank is looking for application support engineers. This position requires candidates to work with application vendors to deploy banking-related applications and document the whole process (including HLD and LLD diagrams of the application environment).Job SpecificationWindows...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Food Basics Co Full time

    # Hiring Senior Application Support with Capital Market Domain experience for our client in Riyadh, KSA.Key Responsibilities:Application Administration & MonitoringIncident Management & TroubleshootingData Management and ReportingChange and Release ManagementApplication Testing and Quality AssuranceReporting and DocumentationRequired Experience and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    About The OpportunityAssist in maintaining and managing IT infrastructure, including servers, networks, and storage.Monitor system performance and troubleshoot issues to ensure high levels of availability and security.Perform routine system maintenance tasks, such as software updates, patches, and backups.Provide first-level technical support to internal...


  • Riyadh, Ar Riyāḑ, Saudi Arabia First National Human Resources Company Full time

    Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), MBA/PG Diploma in Business Mgmt(Finance, Information Technology)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionWe are seeking a highly skilled and motivated Charles River Derivatives (CRD) Application Support Analyst to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia FNRCO Full time

    We are seeking a highly skilled and motivated Charles River Derivatives (CRD) Application Support Analyst to join our team. The successful candidate will be responsible for providing technical and functional support for the CRD application. This role involves troubleshooting, system monitoring, issue resolution, and collaborating with cross-functional teams...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Luxoft Full time

    Role OverviewWe are looking for a highly skilled Back Office Support for Murex Applications professional to join our Luxoft team. As a key member of our team, you will be responsible for providing expert-level support for our clients' Murex applications.Key ResponsibilitiesThe successful candidate will be responsible for:Providing technical expertise to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia atmaal Full time

    JOB PURPOSE:KEY ACCOUNTABILITIES & DETAILED TASKS:Deploy on cloud.Deploy on WAS.Utility development:Develop small utility if required to automate or facilitate repetitive tasks.Logs analysis:Ability to check logs on different platforms.Tools:JIRAJavaOpenShiftIBM MQIBM WASCollaborating with other departments:Mutual respect and trust between all...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time

    Oracle HCM EBS Techno-Functional Consultant, with over 5 years of experience in Oracle E-Business Suite (EBS) HCM modules, including Core HR, Absence Payroll, Self-Service HR (SSHR), and related functionalities. The role requires a strong understanding of both technical and functional aspects of Oracle HCM, along with the ability to work closely with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Full time

    Summary Introduction: The Application Architect will play a critical role in designing implementing and optimizing the organizations application architecture to meet both current and future business needs. This role involves assessing existing application frameworks developing target architecture based on industry best practices and driving the evolution of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Support Revolution Full time

    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Full time

    Tech for People Unlocks the FutureAt Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.Company DescriptionWith over 25 years of passion for technology and a presence in 18+...

  • Application Manager

    2 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Full time

    Roles and responsibilities Qiddiya Investment Company, a pioneer in the development of a transformative entertainment and cultural destination, is seeking a highly skilled Director - Application Operations to lead our application management and operational strategies. In this vital role, you will be responsible for overseeing the performance, stability, and...

  • Application Engineer

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

    About the Company:Arabic Computer Systems (ACS) is a leading IT solutions provider based in Riyadh. With a strong focus on innovation, we offer a wide range of cutting-edge technology solutions to clients across various industries. At ACS, we value teamwork, continuous learning, and professional growth.Job Description:We are seeking an experienced...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tayyeb Enterprises Full time

    Degrees in Computer Science, IT, Software Engineering, Web Development, Programming or relevant stream.The role involves supporting the ongoing development of websites and managing the development of custom web applications for Social Networks & Apple Platforms from initial specification to final release to users and stakeholders. The Web Application...

  • Application Developer

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    Emdad Al Khebrat is looking to hire an Application DeveloperJob Type: Full TimeLocation: On-siteJob Description:The Junior Application Developer is an integral part of the software development team, tasked with the design, development, and maintenance of robust applications that meet both functional and technical requirements. This role requires the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Full time

    Roles and responsibilities Qiddiya Investment Company is looking for an experienced and strategic leader to join our team as Senior Manager - SAP Applications. In this role, you will be responsible for overseeing the management, implementation, and optimization of our SAP applications, ensuring they effectively support our business goals and enhance...