Application Support Specialist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Adree Full time

As a vital member of Adree's IT Software team, you will play a crucial role in ensuring the seamless operation and performance of our applications.

Your primary focus will be on troubleshooting application issues, providing expert technical support to users, and collaborating with development teams to implement improvements and resolve incidents.

You will be responsible for:

  • Monitoring application performance and availability, identifying and resolving issues proactively.
  • Providing first and second-level support to users, addressing their application-related queries and problems.
  • Collaborating with development teams to communicate user feedback and implement necessary enhancements.
  • Documenting technical issues and resolutions in a shared knowledge base.
  • Assisting in the deployment of application updates and patches, ensuring minimal disruption to users.
  • Participating in incident management processes and contributing to root cause analysis efforts.
  • Conducting training sessions and providing user support on new features and functionalities.

Adree is a dynamic organization that values excellent user experiences through effective application management and support.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in application support or a similar role.
  • Strong understanding of application troubleshooting methodologies and tools.
  • Experience with ticketing systems and incident management processes.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to convey technical concepts to non-technical users.
  • Familiarity with database technologies (SQL, Oracle) is a plus.
  • Ability to work collaboratively in a team-oriented environment.
  • Knowledge of software development lifecycle and Agile methodologies is advantageous.


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