F&B Server – Saudis Only

4 days ago

Makkah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

Job Description

Summary of Responsibilities:

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

  1. Demonstrates Fairmont's Service Plus Standards in all interactions
  2. To report on duty punctually, in full uniform according to appearance and grooming standards
  3. To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
  4. To consistently offer professional, friendly and warm service
  5. To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
  6. To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
  7. To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
  8. To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
  9. To understand each service station and all side duties assigned to that station
  10. Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
  11. To understand how to operate all the equipment used in the outlet
  12. To fully understand and follow the hotel's recycling program and procedures
  13. To actively participate in all health and safety procedures for Cascades and the entire hotel
  14. To follow all of safety and sanitation policies when handling food and beverage
  15. Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
  16. Follows Hotel's telephone etiquette standards
  17. Follows Occupational Health & Safety regulations
  18. Reports suspicious people, parcels, and behaviors to Security
  19. Ensures adherence to Fairmont's Code of Ethics

Qualifications:

  1. Minimum 1 year experience in F&B Operations in a luxury property preferred
  2. Strong interpersonal and problem solving abilities necessary
  3. Must be a highly organized person with strong planning skills
  4. Goal and results oriented
  5. Analytical skills, strength as a developer and a leader of others are essential
  6. International experience an asset
  7. Energetic, enthusiastic, self-motivated and a charismatic team player
  8. Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  9. Proficient in the English language (verbal & written), second language is an asset
  10. Must be able to handle a multitude of tasks in an intense, ever-changing environment
  11. Must be flexible in terms of working hours.

Physical Aspects Of Position:

Physical aspects of the position include but are not limited to the following:

  1. Constant standing and walking throughout shift
  2. Occasional lifting and carrying up to 20 lbs
  3. Occasional kneeling, pushing, pulling
  4. Occasional ascending or descending ladders, stairs and ramps
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