Senior Operations Manager

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kitopi Full time

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Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world's appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world's largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.

Kitopi's growth has been fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.

What You'll Do?Strategic Growth & Market Analysis:
  • Assess and identify new opportunities for growth in both current and prospective markets. Establish the company's goals and objectives to guide operational strategies, ensuring alignment with overall business aspirations.
  • Recruit, train, and mentor new employees to foster a high-performance culture. Conduct regular employee evaluations to determine areas for improvement, providing feedback and support to enhance individual and team performance.
  • Design and implement comprehensive business strategies and plans to achieve company goals. Ensure all outlets have adequate resources—personnel, materials, and equipment—to function efficiently. Develop and oversee the company budget, conducting periodic analyses to maintain financial health and adherence to legal guidelines.
Performance Oversight:
  • Take full responsibility for the performance of all outlets, focusing on aspects such as general appearance, quality, taste, employee engagement, and profitability. Monitor and analyze operational effectiveness using metrics like P&L statements to drive improvements and maintain standards.
P&L Management & Revenue Targets:
  • Achieve revenue and EBITDA targets through diligent P&L management. Collaborate with Regional Managers to develop restaurant-specific Annual Operating Plans and set monthly business plans, regularly reviewing performance to ensure targets are met.
What Are We Looking For?
  • Fluent in Arabic and English is a must
  • 5+ years of operations management experience, with a proven track record of driving significant improvements in sales and operational efficiency.
  • Strong knowledge of Levantine food preparation, ingredients, and presentation
  • Extensive knowledge of performance metrics, product specifications, and advanced management systems.
  • Proven success in leading large teams and developing a high-performing organizational culture through effective coaching and mentoring of senior leadership.
  • Strong expertise in customer experience management, with a focus on implementing strategies that enhance customer satisfaction and loyalty.
  • Demonstrated ability to manage complex budgets and financial performance, ensuring alignment with strategic business objectives.
  • Innovative, results-oriented leader with excellent strategic thinking, negotiation, and communication skills.
Benefits:
  • Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
  • Be involved in customized workshops run by the Kitopi Academy.
  • Have the chance to work in an international, diverse, and inclusive environment.
  • Become part of one of the most caring communities out there.
  • Free and unlimited access to a nutritionist.
  • No Dress Code (T&C applies).
  • The famous team activities and social events bursting with fun.
  • Inclusive private health insurance.
  • Up to 50% discount on Kitopi brands.
  • Annual leave as per the company policy.
  • Flexible working hours to support work-life balance.
Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Along with offices in all the markets we operate in, we also believe in a "work from anywhere" policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development and Strategy/Planning
  • Industries
  • Food & Beverages and Restaurants
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