technical support i

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ksau Hs Full time

Education Requirement: Associate Diploma in Computer Science/ Technical Support or a related field - Essential

English Language Skills: LEVEL III
IELTS: 3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465)

Work Experience: One (1) to two (2) years of experience in Technical Support - Essential.

Job Responsibilities
  1. Sets up and operates technical equipment for the university.
  2. Ensures availability of adequate supplies and maintains up-to-date documentation and essential feedback for equipment, provided service, incident and utilization reports.
  3. Conducts a scheduled inventory of equipment.
  4. Tests, tunes, calibrates and cleans technical equipment on a scheduled basis; requests the replacement or repair of malfunctioning equipment and materials.
  5. Provides technical support for requests by using manuals to diagnose and make repairs, identify problems, research solutions and help the end user in use of technology.
  6. Ensures that all assigned technical support requests are documented and adequately resolved.
  7. Installs and maintains Microsoft Office and other personal computer-based applications and explores new software or equipment, updates or changes appropriate for the needs of the University.
  8. Provides training and orientation for end users on how to operate the equipment and report incidents.
  9. Adheres to all prescribed safety procedures (Anti-virus, Deep Freeze, Symantec, power related issues, etc.).
  10. Performs other job-related duties as required.
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