technical support i
4 days ago
Education Requirement: Associate Diploma in Computer Science/ Technical Support or a related field - Essential
English Language Skills: LEVEL III
IELTS: 3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465)
Work Experience: One (1) to two (2) years of experience in Technical Support - Essential.
Job Responsibilities- Sets up and operates technical equipment for the university.
- Ensures availability of adequate supplies and maintains up-to-date documentation and essential feedback for equipment, provided service, incident and utilization reports.
- Conducts a scheduled inventory of equipment.
- Tests, tunes, calibrates and cleans technical equipment on a scheduled basis; requests the replacement or repair of malfunctioning equipment and materials.
- Provides technical support for requests by using manuals to diagnose and make repairs, identify problems, research solutions and help the end user in use of technology.
- Ensures that all assigned technical support requests are documented and adequately resolved.
- Installs and maintains Microsoft Office and other personal computer-based applications and explores new software or equipment, updates or changes appropriate for the needs of the University.
- Provides training and orientation for end users on how to operate the equipment and report incidents.
- Adheres to all prescribed safety procedures (Anti-virus, Deep Freeze, Symantec, power related issues, etc.).
- Performs other job-related duties as required.
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