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Technical Support Professional

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Iwhalecloud Full time

We are looking for a highly motivated Technical Support Professional to join our Alibaba Cloud Technical Support Operations team. As a member of this team, you will contribute to process improvement and maintain a high level of customer satisfaction.

About the Team

You will work closely with our customers and internal teams to troubleshoot and resolve technical issues, provide advanced technical support, and offer expert guidance on networking best practices.

  • Provide advanced technical support to customers encountering issues with Alibaba Cloud products, networking, Kubernetes deployments, and DNS configurations.
  • Collaborate with cross-functional teams to resolve complex technical problems promptly.
  • Document customer interactions, issues, and resolutions in a clear and concise manner.
What We Offer

Iwhalecloud offers excellent career development opportunities, allowing you to work alongside and learn from best-in-class talent. If you are passionate about cloud computing and delivering exceptional customer experiences, apply now.